Phone Banking Officer

Citibank - More jobs by this advertiser
Phone Banking Officer-17004103

About CitiPhone

  • With CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience
  • CitiPhone Banking is a landmark in Customer Services industry
  • It is a service provided to take care of your banking/cards and consumer finance needs through telephone
  • It is available 24 hours, 7 days a week and 365 days a year

Role Outline/Job Summary

  • Handle inbound calls for Credit Cards/Banking and render accurate customer service to Citibank Customers

Role and Responsibilities

Business/Department Objectives:

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Core Responsibilities:

  • Ensure Customer service excellence by displaying complete bonus to the customers query/problems
  • Delivering service with requisite courtesy and accuracy
  • Nil Defects (100% adherence to product and process)
  • Ensuring Nil Customer complaints
  • Ensuring excellent SLS scores
  • Escalating/highlighting customer problem incidences
  • Adherence to service and sales compliance
  • Cross-selling/upselling on set products (assets and liabilities products)
  • Ensuring process efficiency by achieving set targets of call quality

  • Graduate/post graduate from a recognized university
  • Minimum of 6 months experience in customer service industry
  • Excellent written and oral communication
  • Passions towards service
  • Enthusiastic and self-motivated
  • Ability to work in a dynamic environment
  • Good comprehension skills
  • Team player with a positive attitude
  • Knowledge about banking Industry will be an added advantage

8 June 2019
Location: India Haryana Gurgaon
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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