Inbound Customer Service Agent

Citibank - More jobs by this advertiser
Inbound Customer Service Agent-17004417
Description
 

With CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience. CitiPhone Banking is a landmark in Customer Services industry. It is a service provided to take care of your banking/cards and consumer finance needs through telephone. It is available 24 hours, 7 days a week and 365 days a year. No night shifts for females.

 

Role Outline/Job Summary:

  • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers

Business/Department Objectives:

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Core Responsibilities:

  • Ensure customer service excellence
  • Displaying complete onus to the customers query/problems
  • Delivering service with requisite courtesy and accuracy
  • Nil Defects (100% adherence to product and process)
  • Ensuring Nil customer complaints
  • Ensuring excellent SLS scores
  • Escalating/highlighting customer problem Incidences
  • Adherence to service and sales compliance
  • Cross selling/upselling on set products (assets and liabilities products)
  • Ensuring process efficiency by achieving set targets of call quality

 


Qualifications
 

Education:

  • Graduate from a recognized university

Skills:

  • Excellent written and oral communication
  • Passions towards service
  • Enthusiastic and self motivated
  • Ability to work in a dynamic environment
  • Good comprehension skills
  • Team player with a positive attitude

Other:

  • Knowledge about banking industry will be an added advantage
  



6 April 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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