Inbound Customer Service Agent

Citibank - More jobs by this advertiser
Inbound Customer Service Agent-17004417

With CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience. CitiPhone Banking is a landmark in Customer Services industry. It is a service provided to take care of your banking/cards and consumer finance needs through telephone. It is available 24 hours, 7 days a week and 365 days a year. No night shifts for females.


Role Outline/Job Summary:

  • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers

Business/Department Objectives:

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Core Responsibilities:

  • Ensure customer service excellence
  • Displaying complete onus to the customers query/problems
  • Delivering service with requisite courtesy and accuracy
  • Nil Defects (100% adherence to product and process)
  • Ensuring Nil customer complaints
  • Ensuring excellent SLS scores
  • Escalating/highlighting customer problem Incidences
  • Adherence to service and sales compliance
  • Cross selling/upselling on set products (assets and liabilities products)
  • Ensuring process efficiency by achieving set targets of call quality




  • Graduate from a recognized university


  • Excellent written and oral communication
  • Passions towards service
  • Enthusiastic and self motivated
  • Ability to work in a dynamic environment
  • Good comprehension skills
  • Team player with a positive attitude


  • Knowledge about banking industry will be an added advantage

12 June 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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