Customer Service Officer(CitiPhone HK Card)

Citibank - More jobs by this advertiser
Customer Service Officer(CitiPhone HK Card)-18001045
  • Handle customer phone inquiries on credit card product features and benefits, marketing programs, fee and charges, account information and relevant operational processes, etc.
  • To resolve customer problems within the established guidelines and adherence to the service standards
  • Collect and escalate critical customer feedback to supervisor for product/service/program improvement
  • Maintain good relationship with customers through delivery of superior customer services
  • Comply with established policies and procedures to ensure the safety and security of bank’s and customer’s asset
  • Maintain the service quality and productivity at defined business requirement

  • College graduate with at least 1 year relevant working experience in banking or finance industry
  • Fluent in spoken English/Cantonese/Putonghua
  • Good interpersonal and communication skills
  • Previous experience in customer service sector is a plus
  • Good problem and complaint handling skills
  • Good team-player, hardworking and self-motivated
  • Willing to work overtime/shift duty including overnight shift and holidays  
  • Good typing and computer skills

1 June 2019
Location: China Guangdong Guangzhou (Canton)
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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