GF - CSIS Investigation Senior Manager

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GF - CSIS Investigation Senior Manager-18022781

The Investigation Senior Manager is responsible for the management of Investigative activities within his/her team. This is a management position with primary responsibility for day to day activities. This position will ensure implementation of appropriate Investigative and Administrative processes within the team in support of the overall Sub- Regional and Regional Investigation program. Responsibilities include:

  • Allocate resources, to ensure established business goals, prioritization and results are maintained;
  • Establish meaningful and measureable goals and objectives and to maintain a high quality work product and level of customer service;
  • Assign internal and external referrals based upon priorities and available resources;
  • Offer direction and guidance on cases to Investigators as and when needed;
  • Review and issue the investigation reports prepared by the Investigators;
  • Conduct timely reviews of all newly closed cases in Perspective for accuracy and completeness;
  • Ensure quality controls are in place for any open incidents;
  • Conduct 60 day case notes reviews;
  • Report incidents, cases of interest and lessons learned for the team as requested by management or CSIS partners such as Fraud Management and Global Investigations;
  • Develop staff within team by providing training, ongoing coaching and feedback;
  • Evaluation of performance of Investigators and ensure that their goals and objectives are met;
  • Manage HR annual processes such as VOE, Talent Review and year-end compensation reviews;
  • Work with HR on the hiring of investigators;
  • Conduct investigation on high profile, complex and/or sensitive cases referred to their team;
  • Conduct regular staff meetings with the Investigators;
  • Represent CSIS and Citi in dealings with business department heads, legal, compliance and audit with regard to intelligence, fraud and risk matters or external law enforcement and courts;
  • Review and approve T&E expenses and auto maintenance expenses;
  • Perform other approver roles – system accesses, physical accesses, leave of absence, P2P, etc.; and
  • Perform duties and projects as assigned.



  • 15 years financial or law enforcement investigative experience, with > 5 years of managing investigative teams;
  • Possesses strong leadership and coaching abilities;
  • College level education preferred or equivalent work experience;
  • Proficiency in office skills: Computer, typing, MS Office (Word, Excel and PowerPoint);
  • Strong knowledge of financial products, frauds and trends and Citi business operations; its units, processes and controls;
  • Solid understanding of all applicable government statutes as they relate to financial crimes and proficiency in applying these for adjudication of offenders;
  • Excellent communication and personal skills needed for working with peers, management and business customers;
  • Possesses creativity, is able to develop new processes towards improvement;
  • Ability to brief senior management; and
  • Excellent analytical skills with significant attention to detail.


22 February 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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