Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

As a Global  Key Account Manager (GKAM) for Qatar Airways Cargo (QR cargo), you will maintain and develop strong relationships with QR Cargo’s latest and most strategically important customers.  You will be assigned to three to five customers and based in Head Office. You will be responsible for achieving target revenue, volume, quotients and the delivery of strategic account objectives as prescribed in the customer strategy and account plan across all regions. 

The GKAM represents at the most senior level, the entire range of company products and services offered to the assigned customers and are accountable for business retention. New business and customer satisfaction levels on a global scale. 

Accountability :  

• Establish and maintain close working relationships with all key decision makers within the assigned customer portfolio, and act as the relationship custodian for the assigned accounts globally.
• Working with the Sales Planning department, act as Sales lead in a division wide strategic account planning process that develops a coherent global customer strategy for each assigned account detailing mutual performance objectives, market share and financial targets, strategic initiatives and other sales outcomes for a one to three year period.
• Maintains a controlled account plan for each assigned customer organization, delineating the customer strategy and the corresponding sales activities, resource allocation, accountable personal, timelines and project records.
• Directs and coordinates the involvement of all related company personal, including sales planning, marketing, product customer experience, sales support, contracts, field sales and other functional and regional teams in order to meet account plan objectives and customer satisfaction targets.
• Act as customer champion by managing the communication flows across the division ensuring currency and relevant awareness of customer needs and expectations, committed performance standards, satisfaction levels, risks and opportunities. Closely coordinates VP and C level involvement in customer management.
• Lead solution development efforts by coordination the involvement of company personnel and other resources. You will play a leading role in new business drives and holds responsibility for the effective on boarding of new business.
• Drive loyality and business retention through the application of an extensive sales toolkit, such as customer incentive mechanisms, to maintain and grow the partnership.

To be successful in this role you will be educated to degree level, preferably in a commercially oriented fields with a minimum of 7 years’ experience in a similar role. You will have existing relationships at a senior level with top freight forwarder segment within the air cargo related industry. A detailed understanding of the airline cargo value chain with professional experience in a range of key products is required for this role. 

You will have a proven record of performance in sales with account management experience and a good track record of sales achievements. An experienced and proven negotiator, you will possess strong decision making and problem solving skills. Excellent relationship building and interpersonal skills are the key to success in this role together with strong commercial acumen. You should be able to spot and interpret market trends. 

Effective communication skills in spoken and written English are essential.