(WiT18) Customer Management Analyst and Lead-18069482
Description Customer Management Application Team is a part of the Global Consumer Technology organization that conceptualizes, designs, builds and maintains a host of applications that support every customer touch point of Citi Consumer Franchise. This team works on initiatives spanning across domains ranging from Sales & Marketing and CRM to Acquisition and Customer Servicing. We are a growing organization penetrating multiple Lines of Business across Credit Cards, Retail Products, Marketing, Decision Management, Risk, Compliance, Branch & Core Operations and Contact Centre.
- Our team is an equal partner with our business partners from the ideation stage until the business capability is adopted and leveraged by the end customer
- We use the best in class tools & technology needed to deliver our Programs
- Working across multiple geographies and countries that is the strength of being associated with a global brand, gives the team members a platform to develop their initiatives that are truly global yet garnished with the local flavor
- The team works both on new product features and also on enhancing and upgrading the existing features
- With most of the governments introducing eKYC options, gives the team a platform from where they can develop solutions that are truly digitized and automated
- Collaborative efforts with the Big Data platform teams has enabled the team to work on cutting edge initiatives that is able to service the shift of customer expectations
- Ability to leverage on the Next gen tools in the Voice & Telephony area has turned on its head the Contact Centre Servicing Strategy where new & earlier untested modes of communication have opened up
We at Citi believe and subscribe to the fact that diversity is of utmost importance to our end goals. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all. We are looking for candidates with diverse experience and a passion to offer Wow customer experience, who can work with us in building the newer capabilities that makes life easier and more robust for Citi’s customers.