Customer Service Analyst

Citibank - More jobs by this advertiser
Customer Service Analyst-18070803
Description
 
  • Provide assistance and solution to clients’ inquiries
  • If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Ensure that the cases are resolved within pre-defined standard turnaround time
  • Work with internal solution providers and accomplish final resolutions for client case
  • Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations
  • Ensure timely updates of client cases in accordance to pre-defined frequency
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues
  • Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience

Qualifications
 
  • University degree in Finance or Administration 
  • 1-3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking 
  • Experience with transaction banking products - cash management and trade 
  • Experience in handling investigation cases 
  • Experience in working in a multi-country setup 
  • Strong customer orientation  and attentive to details
  • Strong problem solving and analysis skill
  • Strong written and verbal communication, Cantonese speaking is required
  • Able to work under pressure and meet tight deadlines 
  • Working knowledge of Microsoft office products
  



15 February 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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