ICG TTS - Innovation Catalyst – Co-creation Lead (SVP/VP)

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ICG TTS - Innovation Catalyst – Co-creation Lead (SVP/VP)-18073000

TTS Global Innovation Lab specializes in helping Citi to deliver on its ambition of being the world's leading digital bank.  For our corporate clients, the lab focuses on developing new banking channels such as mobile and tablet; exploring new technologies to enhance our client's experience in working with Citi. Through the use big data analytics the Lab helps to create cross-product solutions that improve our client's working capital, stabilize their supply chains and improve their processing efficiency.

For our public sector clients, the lab focuses on solving key challenges in digitizing the delivery of public services; exploring opportunities inherent in disruptive new technologies such as digital money; and in helping the sector tackle fraud and overpayments in the delivery of government benefits. Operating on a lean start-up model, the labs have the ability to move a new solution from incubation to launch quickly which allows Citi to bring Innovative new products to market faster. 

  JOB DESCRIPTIONJob Purpose Statement:  

An Innovation Catalyst must be highly motivated, have proven leadership ability and experienced working with senior client stakeholders and enterprise applications within the financial services industry. 

 The successful candidate:

-       Is expected to challenge the status quo, question assumptions and generate new ideas by looking at situations from multiple angles.

-       Should be open to learning and exploring new information and practices; interested in understanding how things work.

-       Needs to be comfortable taking calculated risks and purposefully put self in challenging situations where success is not always guaranteed.

-       Must remain engaged during stressful situations brought on by ambiguity and conflict.

-       Takes time to reflect on experiences; spends focused energy processing information, gaining deeper insights into problems, themselves and others as a result

 Job Background / Context

Citi is committed to becoming the world’s leading, global digital bank and to developing new and innovative ways of working to improve the experience our clients have of working with Citi and its products. 


We are looking for candidates who will be help maintain our success as leaders within global transaction banking, and accelerate our efforts to become a major part of the future of cash management and trade solutions.


The successful individual must have background in innovation including design thinking, prototyping and also have solid commercial awareness.


Key Responsibilities: In this role, you will be handling the following (but not limited to) responsibilities:

  • Drives co-creation with clients and works with product teams to deliver innovative solutions (primary)
  • Act as a liaison to business / product teams thus building partnerships at regional and global levels to enable executions against strategic business priorities
  • Challenges long-standing assumptions and identifies new ways of solving problems
  • Proposes non-traditional methods when tradition impedes performance improvements
  • Become a focal point of contact for all stakeholders throughout the innovation lifecycle and work with internal and external partners to design, validate and deliver solutions with a commercial benefit for Citi
  • Manage multiple concurrent initiatives and projects of varying sizes & complexity
  • Create new & maintain existing partner and vendor relationships.
  • Effective upward and downward communication on all notable progress to all key stakeholders,
  • As the catalyst you will retain overall control and will be accountable for delivering innovative initiatives through:

o    Partnership - Continually seeks the customer’s (internal / external) point of view and uses learnings to create new solutions.

    • Enabling innovation - enabling partners to deliver innovation while taking on an innovation leader role in the core organization
    • End-to-end delivery – delivering all aspects of projects from business case to production deployment and beyond.

Development Value: This role provides significant opportunities:

  • You will gain significant experience of the technologies and businesses involved across Citi applications, giving you exposure to new and existing methodologies and systems as well as the opportunity to work with multiple teams around the globe. 
  • As a member of the Innovation Lab you will have to opportunity to work with a team of highly motivated individuals whose daily job is to think out of the box and look for disruptive opportunities with a commercial benefit.
  • Exposure to newly released and upcoming technologies and the ability to positively contribute to the strategies of the business
  • By working within the senior leadership team of the innovation network you will be highly visibly across the Citi and will have access to a get number of Citi’s executive management team. 

 PERSON SPECIFICATIONKnowledge / Experience
  • Deep knowledge of institutional banking business
  • Hands-on experience dealing with clients and senior stakeholders / buying centres to drive meaningful outcomes
  • Experienced is co-creation, solutions development, applied research, experimental development and early design activities to validate/invalidate ideas.
  • Keen interest in emerging technologies (blockchain, data science etc.) and understanding of its current / potential impact on the traditional banking space
  • Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty.
  • Technologically strong and business savvy.
  • Reflects on experiences and utilizes setbacks as an opportunity to learn and improve
  • Thinks beyond own area of responsibility examining linkages and interactions between different parts of a system
  • Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members.
  • Acts with a sense of urgency to move others to action, even when outcomes are uncertain.
  • Confidence to makes difficult or unpopular decisions and stands behind them.
  • Ability to facilitate diverse groups through a structured design process in workshops or via remote activities
  • A minimum of 10 years’ experience in a similar role
  • A bachelor’s degree or post-graduate qualifications (Innovation / Banking field desirable)
  • Experience working with innovative and emerging technology.
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools.
  • Embraces feedback from others to make changes to improve impact and effectiveness
  • Highly effective written and oral communication skills
  • Excellent organizational, program and project management skills.
  • Demonstrate excellent technical knowledge and equally enthusiastic about business acumen.
  • Promote teamwork and maintain effective communication within and across groups.
  • Promote and drive continuous process improvement especially in code quality, testability & reliability
 Citi is an equal opportunities employer.

29 April 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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