MYS Citibank Berhad KL Branch Manager Jalan Ampang Hub

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MYS Citibank Berhad KL Branch Manager Jalan Ampang Hub-18065026

Role Profile: Branch Branch Manager


Overall Purpose:

  • To lead branch personnel and achieve the following branch goals
  • Financials
  • Annual Total Revenue
  • Products: Deposits, DCA, Investment, Banca, PF and FX
  • BPR
  • Positive EBIT Quarterly
  • Clients & Franchise
  • Customer Acquisition  – Citigold & Citibanking
  • Cross-sell
  • Products: Cards/Ready Credit, Mortgage, UPL & IPB
  • NPS Top Down
  • Transactional Banking: Rank 1
  • Wealth Management: Rank 1
  • Transactional Banking rNPS: +3
  • Wealth Management rNPS: -3
  • NPS Bottoms Up
  • Transactional Banking: -7
  • Wealth Management : -16

Controls & Culture:


Compliance & Control:

  • Maintain attentiveness to potential “ red flag” issues associated with AML or fraud
  • Branch Governance/Branch Control Risk Indicator: Green/>89.9%
  • Be audit ready at all times and pass all internal & external audits without any major findings
  • Responsible for branch adherence to Clean Desk Policy. Ensure Premises sweep is conducted at least once a month & surprise cash check once every quarter
  • Ensure branch personnel fully comply with applicable legislation related to business operations and sales (e.g. operation standards, regulations, institutional policies & procedures and local regulations)
  • Utilize audit/control process to keep fraud/operation losses at minimum without affecting sales process and maintaining high levels of customer satisfaction
  • Resolved customer complaints and issues efficiently to minimize business and franchise impact
  • Monitor quality and timeliness of customer service delivery to ensure client satisfaction and maximize sales

Sales & People Management:

  • 1 & 2 Rated Officer Voluntary Attrition: <12.7%
  • Overall Voluntary Attrition: <25%
  • Sales Staff AB ratio: min. 86%
  • VOE Engagement Index: min 69% by
  • Conducting effective huddle with team to communicate important information, ensure resource capacity, check grooming and motivate them for the day ahead
  • Dealing with conflicts quickly and fairly
  • Helping the team at all levels to understand their career progression opportunities within the branch and to create clearly defined development plans
  • Acting as a role model for the staff and ambassador for Citi Brand
  • Conducting bi-yearly discussion with staff on goal setting and job expectations and performance review with staff

  • Strong team player
  • Able to multi task
  • Experience in leading and handling a Branch
  • Confident to face customer

22 February 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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