MYS Citibank Berhad KL Branch Manager Jalan Ampang Hub

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MYS Citibank Berhad KL Branch Manager Jalan Ampang Hub-18065026

Role Profile: Branch Branch Manager


Overall Purpose:

  • To lead branch personnel and achieve the following branch goals
  • Financials
  • Annual Total Revenue
  • Products: Deposits, DCA, Investment, Banca, PF and FX
  • BPR
  • Positive EBIT Quarterly
  • Clients & Franchise
  • Customer Acquisition  – Citigold & Citibanking
  • Cross-sell
  • Products: Cards/Ready Credit, Mortgage, UPL & IPB
  • NPS Top Down
  • Transactional Banking: Rank 1
  • Wealth Management: Rank 1
  • Transactional Banking rNPS: +3
  • Wealth Management rNPS: -3
  • NPS Bottoms Up
  • Transactional Banking: -7
  • Wealth Management : -16

Controls & Culture:


Compliance & Control:

  • Maintain attentiveness to potential “ red flag” issues associated with AML or fraud
  • Branch Governance/Branch Control Risk Indicator: Green/>89.9%
  • Be audit ready at all times and pass all internal & external audits without any major findings
  • Responsible for branch adherence to Clean Desk Policy. Ensure Premises sweep is conducted at least once a month & surprise cash check once every quarter
  • Ensure branch personnel fully comply with applicable legislation related to business operations and sales (e.g. operation standards, regulations, institutional policies & procedures and local regulations)
  • Utilize audit/control process to keep fraud/operation losses at minimum without affecting sales process and maintaining high levels of customer satisfaction
  • Resolved customer complaints and issues efficiently to minimize business and franchise impact
  • Monitor quality and timeliness of customer service delivery to ensure client satisfaction and maximize sales

Sales & People Management:

  • 1 & 2 Rated Officer Voluntary Attrition: <12.7%
  • Overall Voluntary Attrition: <25%
  • Sales Staff AB ratio: min. 86%
  • VOE Engagement Index: min 69% by
  • Conducting effective huddle with team to communicate important information, ensure resource capacity, check grooming and motivate them for the day ahead
  • Dealing with conflicts quickly and fairly
  • Helping the team at all levels to understand their career progression opportunities within the branch and to create clearly defined development plans
  • Acting as a role model for the staff and ambassador for Citi Brand
  • Conducting bi-yearly discussion with staff on goal setting and job expectations and performance review with staff

  • Strong team player
  • Able to multi task
  • Experience in leading and handling a Branch
  • Confident to face customer

22 February 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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