Relationship Manager is a position of high profile and high integrity with good and wholesome values built into the character. The individual is expected to have strong relationship management skills and be able to work as a team player.
They are primarily responsible to grow the revenue / Asset Under Management (AUM) of the customers from their portfolio. These include deepening and broadening account relationships as well as to market investment / insurance products with the objective of generating revenue for more profitable relationships with main focus on wealth management.
Expanding on new customer base through referrals from customers or through personalized / advisory services provided personally or through the Investment Consultants. To perform outbound calls, sales visit, interact with the affluent / affinity group, to socialize when required, to acquire leads and new accounts (new customers)
Relationship Manager is also responsible in handling clients’ enquiries as well as resolution of complaints. Making sure that they follow through the end to end process of the investigations. They should also ensure that they are the first person their customers contact with when customers have some complaints or new leads or new additional investments. They should always communicate to customers after a resolution has been obtained on an enquiry / complaint. to adopt a “holding hand” policy whether on complaints resolutions or investments executions.
|Location:||Malaysia Corrientes Kuala Lumpur|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.