Project Management - Project Lead Channels Readiness

Citibank - More jobs by this advertiser
Project Management - Project Lead Channels Readiness-18072917
 About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all. Job DescriptionTTS Service Innovation and Readiness (SI&R) Global Channel Testing & Readiness (GCTR) team focuses on creating a competitive advantage for our business by ensuring the delivery of best-in-class client experience as it relates to new banking channel products and services. We partner with Channel and Enterprise Services and Technology to ensure internal teams are prepared, trained, and ready to globally support product enhancements, process change, and commercialization for CitiDirect BE and CitiConnect solutions. The Global Project Lead partners with various internal teams to ensure products are launched and supported at the regional and country level. In addition, focuses on commercialization, as well as identifies opportunities to implement improvements of channels processes which enhance the overall client experience.These responsibilities include, but are not limited to:
  • Provide end to end project management of key initiatives and projects
  • Provide execution support as necessary to support the technical upgrade / migration including the management of the rollout, coordination of updates and information flows to functional partners
  • Provide end to end project management of Channel Services commercialization related initiatives
  • Develop and maintain project plans outlining deliverables, milestones, critical path items and actions
  • Ensure all global activities are aligned with Treasury and Trade Solutions Project Management standards
  • Identify key business drivers and opportunities in reducing client inquiries
  • Overseeing a variety of commercialization activities and training efforts for Channels products and services
  • Provide analytical support of client setups in order to dimension the impact of CitiDirect BE commercialization to clients across geographies and the impact to support staff
  • Coordinate review and validation of client analysis with functional partners as necessary
  • Provide input from the client’s point-of-view during all phases of the CitiDirect BE commercialization projects
  • Identify opportunity to address client needs by analyzing customer service data and client feedback
  • Manage governance readiness model to ensure timely delivery of client and internal communications
  • Develop business requirements to implement technical solutions to drive productivity, mitigate risk, and promote operational efficiencies

 Req Qualifications
  • Education: Bachelor’s Degree or equivalent
  • 5+ years of related experience
 The ideal candidate will have the following attributes
  • A proven track record with 5 years of relevant work experience
  • Knowledge of CitiDirect BE and CitiConnect a plus
  • Strong analytical skills and attention to detail
  • Ability to handle multiple projects and manage competing priorities
  • Ability to lead meetings effectively with virtual teams across regions
  • Strong project management skills
  • Ability to work and lead in a matrix, cross functional environment
  • Ability to keep the client experience in mind through all phases of a project
  • Ability to work effectively with a team as well as individually
  • Experience and knowledge of TTS products, technical projects, systems integration, technical applications and setups
  • Experience with MS Office tools
  • Excellent written and verbal communication skills
  • Strong team player




  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

23 April 2019
Location: United States New Jersey Jersey City
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more