Citibank Berhad KL – Citiphone Officer

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Citibank Berhad KL – Citiphone Officer-17000429
  • To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads
  • To identify cross sales opportunities with existing customers with an objective of deepening customer relationships
  • Responsible for building the business and deepening customer relationships through execution of effective telephone banking process
  • Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards
  • To provide customer’s feedback to CitiPhone Service Manager/Service Supervisor to assist in decision making and enhancing the bank’s image
  • To comply with Citibank’s policies and available procedures/guidelines to ensure safety and security of the bank and customers assets are maintained


  • SPM with 3 years and above of working experience
  • Diploma in any field with at least 2 years and above of experiences
  • Fresh graduates / Degree in any field are encouraged to apply
  • Obtained credit for Mathematic and English during SPM
  • Open to Malaysians only
  • Those with call centre or from service/sales industry are encouraged to apply(must fulfil the first 3 requirement)
  • Ability to multitask, strong team player and yet able to work independently
  • Possess good inter personal skills, high energy, confidence and courteous
  • Willing to work on shift, staggered hours, weekends and public holidays
  • Ability to work under pressure
  • Strong command of spoken and written English
  • Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage
  • Should be web savvy and have strong PC skills

22 February 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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