GCG Head ULTIMA Lifestyle Relationship Management Cards and Personal Loans

Citibank - More jobs by this advertiser
GCG Head ULTIMA Lifestyle Relationship Management Cards and Personal Loans-18063740
 This role will be responsible for the managing the relationships of ULTIMA customers with a team of Lifestyle Relationship Managers. Key Responsibilities of the role include:
  • Manage the team of multi-skilled Lifestyle Managers (sales cum service unit for the Ultra HNI credit card)
  • Drive the acquisition target in order to help the product break-even and enhance profitability
  • Review and formulate acquisition strategies and partnership opportunities in order to grow the book size aggressively
  • Maintain strong customer preference over other card offers in the market
  • Cross-sell of the card to other business areas like Citigold Private Client (CPC), Private Bank and IPB
  • Seek out strategic partnerships with like-minded customer profiles for cross sell and joint events
  • Drive spend on the card through regular customer engagement strategies, as well as identifying global and local opportunities for customers to experience through the card usage
  • Establish seamless servicing for clients credit card related, as well as lifestyle needs 24x7
  • Identify and work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
  • Establish a robust CRM system that helps deliver a superior level of service as well as build client engagement
  • Establish close working relationships with operations and affiliated businesses for smooth back end operations
  • Build partnership platforms with external partners that cater to like-minded brands, to identify mutually beneficial opportunities
  • Handle customer complaints and take relevant remedial actions
  • Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and bank guidelines while adhering to audit requirements
  • Support initiatives that drive improvement of customer satisfaction scores

 Key Competencies Required:
  • Strong leadership and experience in managing sales team with focus on Ultra HNI
  • Proficient in analytical skills and business planning
  • Good understanding of the Singapore HNW landscape, global lifestyle trends and affluent brands
  • High level of networking skills
  • Strong communication and presentation skills
  • Experience working in the financial/banking industry for at least 6 years
  • Prior sales experience is essential, preferably in affluent segment sales
  • Bachelor's degree in Business or Management

12 July 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more