CBNA GCG Branch Support Officer ATM Vendor Manager-18066368 Description
Responsible for ensuring timely and accurate processing of ATM transactions and other various processes with the vendor to meet customer expectations.
Responsible for reviewing service standards and continuously aligning them to business objectives and customer expectations.
Maintain proper coordination and good working relationship with Service Provider to avoid process lapse and complaints.
Ensure that agreed SLA is strictly complied by the vendors to achieve business and customer expectation.
Responsible and accountable for ATM availability monitoring, management and reporting of the items not limited to MIS, performance, and proofs of the branches.
Performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas.
Responsible in preparing proposals; assesses customer needs and recommends effective strategies; performs a cost benefit and risk analysis; negotiates pricing to optimize profitability of related product or service solutions relating to ATM offsite.
Oversees the handling of ATM related electronic fund transfer (EFT) customer disputes or fraudulent issues in accordance with bank regulations
Contributes to the Bank's deposit growth strategies and goals; generates additional revenue from ATM products and services; attains established individual, department and Bank goals.
Constantly looks for ways to simplify processes and to administer controls for a more effective implementation of ATM offsite projects and procedures
Is multi-skilled and capable of performing the responsibilities of all major processes within the team and performs all the function required as needed.
Initiates any requirement for new or existing branch and ATM deployments, transfers and enhancements and generation of encryption keys and loading thereof to a system or hardware
Conduct system testing for new programs, products and other activities relating to ATM offsite projects
Strategize and initiate branch and ATM deployment plan and schedule to be able to manage ATM offsite progress and issues which includes installations, monitoring and reporting.
Manage and oversee all GL accounts assigned to them and ensure timely and accurate resolution of any outstanding items with very minimal / zero beyond standard items within the unit’s control, ensures timely reversals within standard turnaround time.
Monitoring costs and expenditures relating to Vendor Service Agreements and ATM offsite Operations
Management of ATM offsite including meetings, interviewing, counselling, scheduling, performance evaluations, training, motivating, coaching, ATM Offsite inspection and CCTV reviews.
Conducting Monthly Cash Count at the Vendors - two on a surprise basis and one at the end of the quarter.
Communicates with all possible stakeholders, e.g., TI, Tech, CRS, CSIS, BS, ISU, Legal/Compliance, Lantro, Marketing, ATM vendor, etc. any development strategy or plan relating to ATM Offsite and other projects.
Comes up with the final plan and schedule for ATM Offsite installations and briefs all stakeholders of their roles and responsibilities.
Any other task that maybe assigned by the supervisor from time to time, including project management
Vendor Management background is an advantage
Project Management experience is an advantage
Preferrably with operations background
Strong Microsoft Suite knowledge (e.g. Excel, Powerpoint)
Demonstrated ability to build and manage seniors and stakeholders
Highly motivated, organized and methodical
Logical, analytic and rationale
Excellent written and oral communication skills
Sharp motivational and influencing skills
Leverages functional and business knowledge
Drive for results
Innovates and manages changes
6 April 2019
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.
This career opportunity is no longer open. Please search for current vacancies here.