CBNA GCG Branch Support Officer ATM Vendor Manager

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CBNA GCG Branch Support Officer ATM Vendor Manager-18066368
Description
 
  • Responsible for ensuring timely and accurate processing of ATM transactions and other various processes with the vendor to meet customer expectations.
  • Responsible for reviewing service standards and continuously aligning them to business objectives and customer expectations.
  • Maintain proper coordination and good working relationship with Service Provider to avoid process lapse and complaints.
  • Ensure that agreed SLA is strictly complied by the vendors to achieve business and customer expectation.
  • Responsible and accountable for ATM availability monitoring, management and reporting of the items not limited to MIS, performance, and proofs of the branches.
  • Performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas.
  • Responsible in preparing  proposals; assesses customer needs and recommends effective strategies; performs a cost benefit and risk analysis; negotiates pricing to optimize profitability of related product or service solutions relating to ATM offsite.
  • Oversees the handling of ATM related electronic fund transfer (EFT) customer disputes or fraudulent issues in accordance with bank regulations
  • Contributes to the Bank's deposit growth strategies and goals; generates additional revenue from ATM products and services; attains established individual, department and Bank goals.
  • Constantly looks for ways to simplify processes and to administer controls for a more effective implementation of ATM offsite projects and procedures
  • Is multi-skilled and capable of performing the responsibilities of all major processes within the team and performs all the function required as needed.
  • Initiates any requirement for new or existing  branch and ATM deployments, transfers and enhancements and generation of encryption keys and loading thereof to a system or hardware
  • Conduct system testing for new programs, products and other activities relating to ATM offsite projects
  • Strategize and initiate branch and ATM deployment plan and schedule to be able to manage ATM offsite progress and issues which includes installations, monitoring and reporting.
  • Manage and oversee all GL accounts assigned to them and ensure timely and accurate resolution of any outstanding items with very minimal / zero beyond standard items within the unit’s control, ensures timely reversals within standard turnaround time.
  • Monitoring costs and expenditures relating to  Vendor Service Agreements and ATM offsite Operations
  • Management of ATM offsite   including meetings, interviewing, counselling, scheduling, performance evaluations, training, motivating, coaching, ATM Offsite inspection and  CCTV reviews.
  • Conducting Monthly Cash Count at the Vendors -  two on a surprise basis and one at the end of the quarter.  
  • Communicates with all possible stakeholders, e.g., TI, Tech, CRS, CSIS, BS, ISU, Legal/Compliance, Lantro, Marketing, ATM vendor, etc. any  development strategy or plan relating to  ATM Offsite and other projects.
  • Comes up with the final plan and schedule for ATM Offsite installations and briefs all stakeholders of their roles and responsibilities.
  • Any other task that maybe assigned by the supervisor from time to time, including project management

Qualifications
 
  • Vendor Management background is an advantage
  • Project Management experience is an advantage
  • Preferrably with operations background
  • Strong Microsoft Suite knowledge (e.g. Excel, Powerpoint)
  • Demonstrated ability to build and manage seniors and stakeholders
  • Highly motivated, organized and methodical
  • Logical, analytic and rationale
  • Excellent written and oral communication skills
  • Sharp motivational and influencing skills
  • Bachelor’s Degree
  • Leverages functional and business knowledge
  • Drive for results
  • Innovates and manages changes
  



6 April 2019
Location: Philippines Ardabil Makati
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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