CBPS SG Collections Team Lead

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CBPS SG Collections Team Lead-18062749
  • Achieve monthly targets on Flow Rates by creating and implementing strategies for M1 portfolio
  • Ensure service quality through Call Monitoring of Collections Officers
  • Provide and gather regular and timely feedback and coaching to and from Collections Officers
  • Ensure compliance to PnPs
  • Ensure that Collections Officers achieve monthly targets
  • Identify and act on key drivers that will help achieve targets and CSLM score
  • Ensure engagement with Singapore for strategies and best practices
  • People Management: Attrition, motivation, etc.
  • Handle other administrative and functional tasks as required


Technical Skills:

  • At least 2 years experience as Collections Team Leader
  • Ability to troubleshoot minor technical issues
  • Knowledge on Technical integrities, which include extensions to facilitate calling

Soft Skills:

  • Leadership Skills
  • Excellent Interpersonal Skills with ability to interact with staff at all levels
  • Excellent communication skills
  • Strong Analytical Skills
  • Effective Planning and Organizing Skills
  • Ability to work under pressure with strong time management skills
  • Highly motivated and proactive individual
  • Adaptable to change and constantly seeks opportunities to improve process

Tools Specific:

  • MS Office and System Skills

1 April 2019
Location: Philippines Manila
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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