CBPS SG Collections Team Lead

Citibank - More jobs by this advertiser
CBPS SG Collections Team Lead-18062749
Description
 
  • Achieve monthly targets on Flow Rates by creating and implementing strategies for M1 portfolio
  • Ensure service quality through Call Monitoring of Collections Officers
  • Provide and gather regular and timely feedback and coaching to and from Collections Officers
  • Ensure compliance to PnPs
  • Ensure that Collections Officers achieve monthly targets
  • Identify and act on key drivers that will help achieve targets and CSLM score
  • Ensure engagement with Singapore for strategies and best practices
  • People Management: Attrition, motivation, etc.
  • Handle other administrative and functional tasks as required

Qualifications
 

Technical Skills:

  • At least 2 years experience as Collections Team Leader
  • Ability to troubleshoot minor technical issues
  • Knowledge on Technical integrities, which include extensions to facilitate calling

Soft Skills:

  • Leadership Skills
  • Excellent Interpersonal Skills with ability to interact with staff at all levels
  • Excellent communication skills
  • Strong Analytical Skills
  • Effective Planning and Organizing Skills
  • Ability to work under pressure with strong time management skills
  • Highly motivated and proactive individual
  • Adaptable to change and constantly seeks opportunities to improve process

Tools Specific:

  • MS Office and System Skills
  



19 March 2019
Location: Philippines Manila
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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