MYS CTSM PG APAC EBS Advance Support Manager

Citibank - More jobs by this advertiser
MYS CTSM PG APAC EBS Advance Support Manager-18074442

Job Description:

  • Manage the problem resolution of advanced production support issues, related to front end applications of Cash and Trade application such as Citidirect, BE, , Citi-connect etc.  Provide support to H2H clients, i.e. Connectivity, encryption and  file format
  • Manage and address technical related queries from client, Operations team and in-country technical teams.
  • Track and manage resolution for cases escalated to upper level support team, both internal and external)  
  • Conduct ad-hoc or scheduled training sessions, Live meeting,
  • Work closely with Technology team, product teams, vendors, and other internal teams to resolve system issues/defects, bug fixes and address client’s queries.
  • Manage external support team to ensure that they meet the agreed SLA
  • Conduct client consulting and introduce best practice to client on Citi e-banking platform


Req Qualifications:

  • Knowledge in Cash (payment, collection) and Trade product
  • Knowledge on Window’s and Apple’s environment setting, such as Java,  IE/Safari
  • Good understanding of   basic Host to host protocols and encryption types
  • Good problem resolution skills and ability to break down complex issues
  • Good client communication skills and ability to work with various functional partners
  • Ability to work under tight timeline as there will be Service Level Agreements to follow depending the severity of the issue
  • Having client facing experience in the previous roles will be an advantage
  • Team player and able to work independently

15 February 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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