Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
We are looking for Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Ahmedabad (India).
As a Customer Service Agent you will provide excellent customer service to Qatar Airways customers by responding through telephone, emails and fax to optimize passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process.
While in non- voice, you will make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Qmiles from the back – office system. You will also respond to member’s queries though email and service requests that are created from individual FFP accounts.About You:
You must be interactive and a customer service oriented person with a warm, cheerful and expressive personality with excellent communication skills in English.
You must be High School qualified, however a Bachelor's Degree would be preferred. Ideally you will have knowledge of the Amadeus reservation program and have at least 2 years' of job-related experience. If you have previous experience in reservations and ticketing we would be very interested to hear from you.
We certainly want to speak to you if you have experience working for an international contact center ! You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for!Note: you will be required to attach the following: