MYS CTSM PG Cash and Trade Processing Analyst

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MYS CTSM PG Cash and Trade Processing Analyst-18076889
Description
 

Position Summary:

This is an operations customer service task. Act as the single point-of-contact for all key Customers & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.


Qualifications
 

Job and Responsibilities:

  • Play a key role in timely resolution of queries and optimal service delivery within desired timelines
  • Act as a focal point for all service-level initiatives
  • Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc from Key Customers
  • Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
  • Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’
  • Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues

 

  



15 February 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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