MYS CTSM PG Cash and Trade Processing Analyst

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MYS CTSM PG Cash and Trade Processing Analyst-18076889

Position Summary:

This is an operations customer service task. Act as the single point-of-contact for all key Customers & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.


Job and Responsibilities:

  • Play a key role in timely resolution of queries and optimal service delivery within desired timelines
  • Act as a focal point for all service-level initiatives
  • Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc from Key Customers
  • Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
  • Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’
  • Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues



15 February 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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