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CCB EMEA AML KYC Manager-18072441

Job Purpose:

  • The CCB KYC BSU is an AML/KYC support and control function within the Citi Commercial bank responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance
  • The job focuses primarily on ensuring timely and effective KYC Record processing for the relevant client groups

Job Background/context:

  • The successful candidate will have direct responsibility for the day to day operation of a local & Remote team of 10+ staff supporting 19+ countries ensuring that all operational activities completed to support these countries are done to a high standard
  • The successful candidate will be responsible for the on-going development of staff within the teams
  • The successful candidate will play a central role in the local leadership team, reporting direct to the Operations Manager and will act as back up to them
  • The candidate will be tasked with representing the CCB BSU region on global KYC BSU projects / quality initiatives
  • This role will require the successful candidate to assist with coordination and promotion of continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency
  • Continual interaction is required with global and regional seniors including but not limited to Global KYC BSU Management, Relationship Management, Compliance / AMLCOs, and Product groups

Key Responsibilities:

  • Act as Primary KYC BSU Contact point for countries managed
  • Manage Team of 10 + staff supporting 19+ countries in accordance with globally consistent KYC BSU standards
  • Point of escalation for CCB BSU Team members to Relationship Management team and Compliance within cluster / region
  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
  • Assist Operations Manager in maintaining a workforce with capability to execute flawlessly
  • Act as project lead for Asia BSU office for Global KYC BSU projects / quality initiatives as required
  • Ensure knowledgeable staff and continuous development plans in place for Team(s)
  • Ensure transparent and open people management culture within team(s)
  • Effectively maintain a highly efficient process environment
  • Ensure that the key processing controls are maintained by team(s) within pre-requisite standards.
  • Oversight for the Pending Business ensuring adequate plans in place to address in line with standards
  • Oversight for the timely and accurate MIS reporting of processing / escalation metrics
  • Assist with capacity planning / forecasting for team as required
  • Assist with coordination of periodic quality testing as required (RCSA, CER, PEER reviews)
  • Assist with the preparation for audits– both internal and external regulatory reviews
  • Assist with department projects / initiatives as requested






  • Management experience of equivalent size or more
  • Demonstrate ability to Lead and Motivate individuals within a SLA driven environment
  • 5+ years’ experience in banking or finance with a total experience of 10+ years
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)
  • Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
  • Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
  • Knowledge of AML policies and regulatory requirements
  • Considerable experience of dealing with senior management in a multi-function environment


  • Strong Leadership and Motivational skills
  • Excellent workflow management skills / experience
  • Excellent communication skills
  • Leadership and Motivational skills
  • Superior planning & organizing skills
  • Innovation and change management implementation
  • Process re-engineering and improvement
  • Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )
  • Project Management Skills


  • University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law


  • Pro-active thinking and execution abilities
  • Detailed oriented balanced with a strategic view
  • Demonstrated effectiveness in people management – in particular motivation, development, and teamwork
  • Demonstrated effectiveness process management – in particular target setting , prioritisation and operational effectiveness
  • Ability to multitask and prioritize
  • Ability to work well under pressure and tight time frames
  • Manage up effectively
  • MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
  • Pro-active, flexible, have good organizational skills and must be team player
  • Ability to work in a dynamic environment



28 December 2018
Location: India Marche Mumbai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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