Customer Service Officer

Queensland Health - More jobs by this advertiser

The role:
This position is to act as a single point of contact that provides high quality customer service for all ICT services offered by eHealth Queensland. Build and maintain relationships with all team members across eHealth. Liaise with and provide an escalation route as well as ongoing feedback to customers on the resolution of incidents and requests. Log all incidents/requests in an Information Technology Infrastructure Library (ITIL) compliant tracking system.

Are you right for this role?

    • Demonstrated ability to use, or the ability to quickly learn, ServiceNow, HP OpenView Service Desk and ITIL Service Management tools and processes.
    • Experience in the use of Microsoft Office suite of applications (Outlook, Word, Excel, Powerpoint etc.) and the ability to provide customer support in Windows XP and Windows 7/10 operating systems.
    • Experience in delivering high quality customer service and providing front line support as well as having ability to identify operational problems and contribute to their resolution.   Specific working conditions:
  • The ability to work extended and/or rotating shifts (24x7) as required is a condition of employment. Appropriate remuneration under the relevant Award will apply.
  • The ability to participate in on-call arrangements as required is a condition of employment.  Appropriate remuneration under the relevant Award will apply.
  • Reasonable travel as negotiated may be a requirement of this position.

About Customer Services - eHealth Queensland:
The Customer Services Branch is accountable for service delivery excellence to the Department of Health.

The Customer Services Branch provides level 1 to 3 support across a highly diverse and complex range of ICT services throughout the entire state of Queensland. The branch is responsible for ensuring effective end-to-end service management and customer relationship management.

The Customer Services Branch is passionate about creating positive customer experiences through the delivery of digital healthcare services. It works with its customers to simplify their complex business needs and provide simple, elegant solutions. The Customer Service Branch operates as one team, the front line - in understanding, delivering and servicing the digital needs of the state-wide Queensland Health ecosystem.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading.
  • Flexible working arrangements.
  • Diverse work culture Career training and development.

To apply for this exciting opportunity, submit your resume and a one-page cover letter online today, responding to the following questions:

  • Please provide an example of a time you have had to break process to manage a customer's expectations.
  • Please describe your ideal customer service experience.

Your resume needs to cover your work experience, skills and qualifications and clearly demonstrates your suitability for the role and the location you are applying for.

Whilst you may submit your details to the Talent Pool, when an opportunity arises you may still need to enter a formal submission via the Smart Jobs website. Submitting your details to the Talent Pool does not constitute a formal application for any role.

This function is a supplement to smart jobs alert emails subscriptions.

The talent pool will be reviewed regularly and you may be asked to update your information. If you are interested in being included in the talent pool please submit your updated resume and short statement (maximum 1 page) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed?' section.

11 March 2019
Location: Australia Queensland Brisbane Inner City
Work type:
Healthcare and Medical
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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