ICG Markets eRelationship Manager

Citibank - More jobs by this advertiser
ICG Markets eRelationship Manager-18077879
 Overview of Citi:
Citi, a leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.  Team/Function Overview

The FX & Local Markets businesses operate on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America.
eRM Desk coordinates/executes  onboarding of Citi’s clients primarily on our proprietary FX trading platforms CitiVelocity FX and CitiFX Pulse, other client-facing applications of other Markets Businesses and on Citi Markets’ premium content platform CitiVelocity.com.  Services provided by the desk include
direct client interaction across client segments on client profile maintenance, issue and query management, trade flow monitoring and support to internal Sales teams.   
Role / Position Overview

We are seeking a highly motivated candidate to join as ERM (eCommerce relationship manager), supporting Citi’s FXLM businesses globally.
The successful candidate will be required to book/amend trades and order tickets in line with business requirements.
In addition the purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s FX trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship. The successful candidate will take on ERM role in Citi’s offices in Singapore and will work with the respective sales groups to provide a high level service involving client usage of internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding and day-to-day platform experience.
Key Responsibilities:
  • Provide a world class support service to a geographically diverse user base
  • Develop expertise in the relationships between clients, sales and technology teams
  • Develop ability to identify live trading risk events such as from platform outages, client issues, system messaging and active client activity monitoring
  • Develop knowledge of trade workflows and understand booking systems and process to assist in the booking/amending of trades and orders as required by the business.
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Develop strong process awareness and ability to manage incidents, problems and customer escalations
  • Ensure all issues are tracked and work closely with business development managers to prioritize resolution
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients and develop in-depth knowledge of the fundamentals of FX/ FX Sales and Trading business
  • Coordinate Issue and corrective action management processes, identifying root causes, impacts to business, and steps required. Monitor progress of corrective action plans.
  • Coordinate work with Subject Matter Experts of various technology related processes, as well as with levels of management during BAU risk oversight
Development Value:
  • Ability to work as part of a truly global team.
  • First class business training from a well-established team.
  • Gain experience in liaising with Trading/Sales and Technology Counterparts.

 Knowledge/Experience:  Language: Operating language English, strong preference for fluency in a secondary language from: Cantonese / Mandarin / Korean / Japanese Desirable
  • Basic business knowledge/ understanding of financial markets and products.
  • Experienced in leading and managing a small team with ability to lead, coach and develop direct reports. Focus on promoting a productive work environment within team and across organization
  • Experienced in leading and managing a small team with ability to lead, coach and develop direct reports. Focus on promoting a productive work environment within team and across organization
  • Promotes the professional development of self and others in the team. Proactive in coaching team members and takes opportunity to coach junior staff. 
  • Drives key business initiatives/programs
  • Drives or supports timely and quality delivery of issues and action plans.
  • Drives the identification of risk areas, leads and performs risk assessments to deep dive into processes, risks and controls.
  • Excellent  interpersonal and communication skills
  • Ability to promote positive work relationships
  • Ability to think clearly, analyze and resolve problems with good judgment
  • Displays a flexible attitude to work
  • Understand criticality and core concepts of information security and operational risk/controls
  • Essential university degree
  • Relevant years of experience
  • Experience and/or knowledge of financial & banking industry is a plus
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
What we Offer (Specific per region)
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer
  • 23 days paid annual leave.
  • Other Benefits where applicable.
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.   

15 February 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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