Applications Support Intmd Analyst

Citibank - More jobs by this advertiser
Applications Support Intmd Analyst-18070441

Overview of Citi:

  • Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Job Description

Team/Function Overview

  • Citi technology are seeking a highly motivated IT professional to join our Production Services team in Shanghai.
  • The team is responsible for the production environment for Citi China ICG sector, providing L1/L2 service to business.

Role / Position Overview

  • We are searching for a highly motivated and enthusiastic person who will be part of China In-country Production Services team in Shanghai, supporting CN ICG In-Country systems as BAU (Business At Usual), including local system, regional system and 3rd party/vendor system.
  • The successful candidate will be working closely with their colleagues and L3 teams in Shanghai. The ideal candidate should be technically astute, well organized, and proactive and be comfortable discussing issues with business and technical users at all levels.  They also need to possess great multitasking skills.

Key Responsibilities:

  • Be part of the team member within the Production Support Services for the Distributed technology suite of applications in China under ICG Technology.
  • Be accountable to ensure stability, efficiency and effectiveness of support services at L1-L2 scope.
  • Work closely with both regional and local team to ensure tactical and strategic direction for the group is followed.
  • In cases where the production support services are vendor managed, the staff is responsible to work with the vendor to ensure service quality according to the contract.
  • Have to perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime.
  • Provide insights to continuous improvements and innovation to streamline efficiency and increasing productivity.
  • Ability to make sound judgment and decision when handling high severity issues. Gives clear leadership and command / control over pressing circumstances.
  • Adhering to compliance, regulatory and information security policies.
  • Act as a liaison between users, various internal technology groups and vendors

Development Value:

  • You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.


  • Criteria/Qualifications [Tangible, relevant criteria and competencies for the role rather than an inherited list of soft skills]
  • [Focus on core skills that are fundamentally required for this job]


  • 2-3 years’ experience working in a support environment
  • Understanding of IPC (Incident, Problem, Change) management methodologies
  • Experience with trouble ticketing software
  • In depth knowledge of Product Processer
  • Good interpersonal and communication skills, great teammate.
  • Familiar with batch(Autosys) schedulers
  • Knowledge on Geneos ITRS monitoring would be an added advantage essential.


  • [Detail any additional specific skills the job-holder should have, for example, IT skills, languages]


  • 2-3 years’ experience
  • Shell scripting


  • 2-3 years’ experience
  • knowledge in Sybase 12.5 and 15/ SQL Server
  • Programming Languages
  • Perl, script, or Java language


  • Basic understanding of PCs & networking


  • WAS/MQ/NDM experience will be an added advantage


  • Ability to communicate well verbally and written at all levels
  • Strong organizational skills
  • Self-motivating
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision


  • Bachelor's Degree
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


  • Team player, detail-oriented and good communicator.

1 February 2019
Location: China Shanghai Shanghai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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