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This position will be part of the overall the Global TTS Account Services Infrastructure team, which is focused on improving our processes, quality, vendor management and utilization of technology platforms that support the business. The successful candidate will play a key role in the TTS-wide 2-Day Onboarding initiative, amongst other programs in the overall 20+MM 2019 Account Services Tech BOW.  The individual will be considered  a senior member of the team and will be expected to program manage initiatives to ensure that Account Services Operations becomes best in class.


• Support and execute against the Global ASU infrastructure and transformation strategy, inclusive of Operational Efficiency, Standardization, Digitalization and Commercialization of our core Account Services Platforms
• Manage a team of project managers and analysts supporting the overall 2-Day Onboarding program and the 2019 Account Services Tech BOW
• Act as e2e UAT and PVT testing and Operational Readiness coordinator for the global 2-Day onboarding program
• Be an SME for all initiatives responsible for and drive to effective completion
• Manage the development and approvals of comprehensive and detailed business requirements for the proposed global, regional and local systems and focus on development of the business and client solutions
• Develop and manage project scope, budget, and timelines
• Identify, monitor, and resolve project and cross-partner issues from client and user perspective
• Provide management with multiple solutions to business issues along with the pros and cons of each
• Monitor, update and communicate project timelines and milestones
• Ability to identify and prioritize the “need to haves” vs. the “nice to haves”
• Proactively identify and drive to completion action items without the need for multiple follow-ups with management
• Build strong and effective relationships with key stakeholders
• Keep abreast of all Regulatory and Industry changes. Plan and solution for these changes. Determine client and business impact and develop plans to ready both for changes
• Support an effective SDLC process that fits the risk profile of the project/platform
• Adhere to the yearly technology roadmap outlined by Account Services Operations


Experience and Capabilities:

• Extensive years of experience in Financial Services plus Project Management skills
• Extensive years managing staff, inclusive of active coaching, career development and performance evaluation
• Ability to analyze and develop strategies tailored to needs of the client and business users
• Ability to manage & communicate effectively to all levels of stakeholders across all organizations including Technology, Operations & Product
• Demonstrated experience managing global programs across all regions
• Must be able to identify stakeholder agendas & concerns and manage accordingly
• Must be proficient in conflict management at a senior level
• Ability to make quick decisions in the face of ambiguity
• Ability to program-manage multiple, complex projects to successful completion of goals and directives of management
• Demonstrated ability to operate in a fast-moving, high-pressure environment
• Superior analytical skills and problem-solving ability
• Creative, out-of-the-box thinker, innovative
• Ability to adapt to a dynamic business environment ,
• Execute projects & programs effectively in order to accomplish goals and meet deadlines
• Energetic; demonstrated ability as a collaborative team player
• Proficient with MS suite of applications inclusive of Visio, PowerPoint, Excel and Project
• Fluent in English
• Certification in project management e.g. (PMP) a plus

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer


28 January 2019
Location: Ireland Dublin
Work type:
Full time
Banking and Financial Services
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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