Service Experience Manager

Citibank - More jobs by this advertiser
Service Experience Manager-18078186
Description
 
  • Ownership of the Service relationship managing overall client experience across the Citi network for our clients
  • Serves as client’s advocate for process optimization and Product user experience from Client lens
  • Manage time critical transactional and service aspects for platinum customers and effectively navigate the Citi network serving as a advocate for the service relationship
  • Performs regular Global, Regional and Incountry Reviews & Pulse Checks
    Identification of product and system development to drive elimination, simplification and Digitization across stakeholders.
  • Voice of Client Analysis and Actions
  • Client at Risk (C@R) Surveillance, Tracking and Remediation.
  • EB platform best practice advisory
  • Work closely with Country and Functional Partners to uptier the client service touchpoints and look at the Product user experience to enable deeper discussions and streamlining the Product designs

Qualifications
 

Qualifications:

 

  • Education: Master’ Degree/CA/MBA
  • Experience: Candidates with 6-8 years of related work exp

Skills:

  • Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
  • Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
  • Strong communication & interpersonal skill
  



19 March 2019
Location: Singapore Singapore
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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