Service Experience Manager

Citibank - More jobs by this advertiser
Service Experience Manager-18078186
  • Ownership of the Service relationship managing overall client experience across the Citi network for our clients
  • Serves as client’s advocate for process optimization and Product user experience from Client lens
  • Manage time critical transactional and service aspects for platinum customers and effectively navigate the Citi network serving as a advocate for the service relationship
  • Performs regular Global, Regional and Incountry Reviews & Pulse Checks
    Identification of product and system development to drive elimination, simplification and Digitization across stakeholders.
  • Voice of Client Analysis and Actions
  • Client at Risk (C@R) Surveillance, Tracking and Remediation.
  • EB platform best practice advisory
  • Work closely with Country and Functional Partners to uptier the client service touchpoints and look at the Product user experience to enable deeper discussions and streamlining the Product designs




  • Education: Master’ Degree/CA/MBA
  • Experience: Candidates with 6-8 years of related work exp


  • Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
  • Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
  • Strong communication & interpersonal skill

10 April 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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