ICG KYC Learning and Development Lead

Citibank - More jobs by this advertiser
ICG KYC Learning and Development Lead-18066476

he ICG KYC Learning & Development Lead is responsible for developing and delivering global training solutions for the Institutional Client Group (ICG) Business Support Unit (BSU) and Coverage organizations via live and virtual classroom settings. The ICG KYC Learning & Development Lead is a key member of the Anti-Money Laundering (AML) Know Your Customer (KYC) ICG KYC Learning & Development Team, and reports to the Global KYC ICG KYC Learning & Development Manager. The AML/KYC Learning & Development Team is responsible for the successful execution of training, development of training materials and reporting metrics to its various constituents.

Key Responsibilities:

Relationship Management:

  • Face off to local Senior Management
  • Responsible for operations site support
  • Attend huddles
  • Facilitate refreshers
  • Symphony Chat Clinic support


  • Make recommendations with respect to local Learning & Development strategy
  • Drive execution of Learning & Development strategy
  • Coordinate with Site Heads and ICG KYC Learning & Development Analyst on delivery

Curriculum Building:

  • Recommend, drive, and oversee development and delivery of new training content
  • Design, build and deliver (where appropriate) technical training modules for multiple constituents across multiple geographies
  • Partner with key stakeholders (e.g., Business, Compliance, Technology) to maintain and update training curriculum with key and relevant topics for BSU and Coverage users
  • Develop course objectives based on curriculum topics
  • Drive refresh of existing training content

Instructional Design:

  • Assist in development of planned and ad hoc training materials and programs, (such as job aids, assessments and other training documentation) both written and electronic
  • Proactively identify additional training needs based on user queries and/or through a Continuous Improvement Process linked with Quality Control for KYC

Project Implementation:

  • Partner with Citi’s internal Global Management Learning Systems (GLMS) to set up training classes
  • Answer queries received to a global group distribution list
  • Track and report on training attendance
  • Contribute to User Acceptance Testing (UAT) for technology system rollouts and enhancements
  • Conduct train the trainer sessions with key stakeholders and in-business partners (i.e., subject matter experts)
  • Lead training sessions as required


  • Oversee report production – responsible for end product and translation of outcomes into training opportunities
  • Oversee executive updates & one pagers
  • Responsible for end product and representing to business

Process Improvement Project Management:

  • Lead and design goals and strategies for improving operational processes
  • Manage all activities for continuous improvement and performance enhancement
  • Employ appropriate methodologies and tools in order to accomplish business objectives



  • Bachelor’s degree required
  • Experience writing and leading training programs across multiple geographies
  • Experience conducting training sessions or skills needs analyses
  • Experience with program/project management
  • Strong technical writing skills
  • Solid planning and organizational skills
  • Strong business interpersonal and communication skills (written and verbal)
  • Strong Microsoft Office skills, especially Excel, Word, PowerPoint, Project and Outlook
  • Experience and knowledge of AML/KYC compliance and regulatory requirements and objectives is beneficial
  • History of performance in a high-pressure environment with tight deadlines
  • Knowledge of various Citi ICG businesses and products desired
  • Language skills in addition to English a plus (e.g., Spanish, Portuguese, Japanese)
  • Experience with WebEx, Brainshark or Captivate a plus
  • Project management credentials a plus

28 January 2019
Location: India Marche Mumbai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more