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MYS CTSM KL GCB Regional CBCM Lead-18070483

GCB Regional CBCM Lead C13



  • Business Continuity Management(CBCM) is responsible for resiliency/continuity of critical business functions, services, processes, systems, and infrastructure and their availability to customers, third parties, regulators, and other stakeholders during an unplanned event/disruption, in accordance with agreed-upon and consistent service levels. Employees in this job family ensure: Business continuity and business recovery plans are viable, executable, implemented, tested, and communicated to the appropriate stakeholders. Ensure appropriate CoB considerations are incorporated into technology and operational planning, e.g., personnel location, facilities and equipment, systems and infrastructure configuration, software development and change management processes. In the event of an unplanned disruption, identify, prioritize, protect, and restore critical business functions, services, processes, systems, and infrastructure


  • Develops and manages CBCM business and technology solutions for multiple functional areas. Subject matter expert in at least one security and/or CBCM technology or policy discipline. Defines, implements, and applies area wide CBCM policies and standards by leveraging knowledge of globally accepted information security and or CBCM principles. Identifies and utilizes a global risk management model
  • Manage the Global Consumer Banking(GCB) CBCM Program for the region, interacting and supporting the GCB Sector Regional Management and the CBCM regional management for all parts of the AsPac CBCM program
  • Communication – Partner with the CoB Program Management and Sector & Region Leads on the communication strategy and materials (e.g. town halls, VOE, committee meetings)
  • Program Management - Provide program oversight of the CoB tactical and strategic deliverables ensuring quality, efficiency and accuracy
  • Lead and coordinate a wide range of activities at the direction of the CoB Head
  • Partnering with the CoB leadership team to develop and maintain a calendar of activities
  • Collaborate, plan and organize with and through people to gather information from across the organization and external committees to report and make business recommendations
  • Facilitates a process to ensure that business continuity plans are viable, executable, implemented and tested
  • Promotes business continuity awareness and education
  • Identify gaps in performance and associated risks, recommend corrective actions and partner with stakeholders and management to develop Corrective Action Plans (CAPs)
  • Integrate and implement change management plans. Ensure recovery plans account for change that occurs
  • Interact directly with business and technology management teams to understand future business strategy and CBCM needs
  • Advise the business on CBCM strategy, policy requirements and preferred practices
  • Ensure timely completion of all policy requirements
  • Lead CBCM related projects and programs
  • Ensure risks are reported and escalated to Risk & Control Leads
  • Support Internal Audit reviews and/or internal Control reviews.
  • Interact with the Testing, Third Party and Reporting central functions to execute CBCM requirements and monitor SLA’s for impact to the business
  • Conduct business reviews including the review of Franchise Critical Functions, Franchise Critical Applications and the year end annual CBCM attestation process
  • Participate in regular meetings to drive recovery/resiliency strategy
  • Support related business, technology and Third Party requirements during CBCM events
  • Ensure recovery plans and all CBCM documentation is current and reflects change
  • Ensure risk exceptions and action plans, including remediation, is properly followed and completed
  • Interaction with technology and infrastructure groups for planning and testing.  Support the business through technology, Third Party and other required testing
  • Understand the Third Party lifecycle process and risks to CBCM
  • Available periodically during normal US business hours for meetings
  • Communication – Partner with the CBCM Program Management and Sector & Region Leads on the communication strategy and materials (e.g. town halls, VOE, committee meetings)



  • A qualified GCB Regional CBCM Lead will be able to engage in the following:


  • Knowledge of GCB global business strategy and various risks including concentration of people, process, service, technology and Third Party
  • Experience with Retail, Commercial, Cards, Operations and Global Consumer technology business in AsPac
  • Sound knowledge of customer impact and important elements of customer experience
  • Understanding of AsPac CSC’s

Understanding of the following technology:

  • Mainframe and distributed GCB owned applications
  • Shared infrastructure and resiliency capability including High Availability, clustering, mainframe shells and other strategies
  • API/Microservices and Cloud strategy
  • Data Center, Tech Room, Volume and stand-alone testing

Crisis Management:

  • Experience with natural, manmade and technology events including cyber events
  • Knowledge of crisis management process, call trees and notification tools and written communications
  • Understanding of company-wide risks and threats and those specific to AsPac region

Third Party:

  • Knowledge of Third Party Management (TPM) lifecycle and Third Party Risk Assessment Process (TPRAP) and onsite reviews
  • Understanding of key Third Parties in the region and services provided
  • Involvement in Third Party testing


  • Experience with written and verbal communication or involvement with regulatory examinations
  • Familiarity with BCM recovery requirements and expectations of AsPac country regulations

Business Continuity Management:

  • Strong foundation and experience with risk assessment, impact analysis, planning, all aspects and types of testing and invocation readiness/preparedness
  • Knowledge of CBCM guidelines and policy
  • Experience with data analytics, metrics and reporting
  • Knowledge of Lean/Agile processes
  • Bachelor’s or Master’s Degree and 10+ years of GCB and Continuity of Business or related experience
  • Excellent computer skills (Word, Excel, PowerPoint)
  • Knowledge of BCM at peer financial institutions and other payments competition
  • Excellent communication skills are required to document policies, procedures, and standards
  • Strong planning and organizational skills
  • Must be able to effectively interact with senior management and persuasiveness to solicit management and staff cooperation



4 April 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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