Account Services Operations Assistant Manager

Citibank - More jobs by this advertiser
Account Services Operations Assistant Manager-18077485
Description
 

Business/ Department Objectives: 

 

Team will be responsible for providing Account Services processing support for Asia Acct Serv Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation

 

Core Responsibilities: 

  • Team Management role
  • Risk and Control
  • Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks – internal and external
  • Revenue and Cost management
  • Migration and Project management

Day-to-Day Responsibilities: 

  • Processing standard
    • Processing and authorizing of day to day transactions as per local operating procedures
    • Delivers as per Service Level Agreement at all times Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction
    • Customer interaction, Understand customer requirements, documentation issuance and review and system entries
    • Meet required productivity metrics set for the team
    • Ensure tracking, accurate and timely resolutions of issues and exception raised
    • Client inquiries are investigated and responded appropriately
    • Perform the dual roles of Maker and Checker independently with great attention to detail
  • Risk and Control
    • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
    • Maintain performance metrics to track defects, productivity 
    • Assist unit for audit preparation and necessary actions for clean audit results
  • Migration and Project management
    • Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external
    • Assist in developing and maintaining training database, training materials, and trackers for the migration
    • Support training for new staffs Ensure training and parallel run are well planned and executed without impact on delivery
    • Participate in cross functional projects at unit level
    • Rollout and support process changes / automation initiatives driven by LEAN/OCR/RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience
  • Revenue and Cost management
    • Give suggestions or participate in process improvements and cost improvement initiatives
  • Team Management
    • Ensure the team provides the best productivity to meet SLA targets
    • Motivate the team towards the business objective
    • Maintain team’s performance metrics to track defects, productivity 

Key Deliverables: 

  • Processing of day to day transactions as per local operating procedures
  • Ensure service quality is maintained
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Perform control related activities to mitigate risk
  • 5 Ensure the team provides the best productivity to meet SLA targets

Percentage of Travel: 

  • No                                 
  • Yes, 10% of the Time      
  • Yes, 25% of the Time 
  • Yes, 50% of the Time 
  • Yes, 75% of the Time     
  • Yes, 100% of the Time

Other: 

  • 2nd & 4th Saturday Off subject to Workflow 1st, 3rd and 5th Saturday will be full day working
  • Shift Timing: India/Asia shift on rotation basis

 

 

 


Qualifications
 

Education: 

  • Required
    • Bachelor Degree (commerce/science stream preferred), First class or above OR Master Degree (preferably Finance)

Experience

  • Required
    • Bachelor Degree - 4+ years in Account Services / Cash Management
    • Master Degree (preferably Finance) - with 2+ years of experience (Account Services / Cash Management )
  • Preferred
    • Previous experience in handling / managing India / Asia Account Services documents / team

Skills

 

Required

  • Core:
    • Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
    • Ability to work as a team with offsite partners
    • Excellent communication skills with the ability to articulate well and converse fluently when interacting with clients
    • Confident and able to handle client queries and assigned cases with the aim to continually improve client experience
    • Consistent ability to adapt to process changes quickly and accurately
    • Strong attention to detail is required to ensure the data privacy of our client information
    • Good Knowledge of with RBI Guidelines in Cash business
    • Good knowledge in Microsoft Office Applications

Preferred

  • Competencies:
    • Very Good knowledge of Banking products specifically Current Account / Savings account Operations
    • Information must be expressed coherently and accurately to key people in a timely manner
    • Confidence, self-motivation and plenty of initiative
    • Strong sense of ownership and accountability for work
    • Ability to build working relationships with stakeholders
    • Good oral and written communication skills
    • Ability to work in team environment
    • Enthusiasm and strong desire to work in operations
    • Well versed with RBI Guidelines

Other

  • Required
    • Clear Oral and Written Communication, Good Knowledge in Excel

 

  



25 December 2018
Location: India Tamil Nadu Chennai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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