Transaction Services Supervisor

Citibank - More jobs by this advertiser
Transaction Services Supervisor-18075282
Description
 

Position: Transaction Svs Supervisor

Job Description:

  • To provide the back end operation support to customers for Banking account opening & Maintenance process
  • To provide the back end operation support to customers for Card Maintenance process
  • To provide the back end operation support to customers for Banking transaction, Credit Card transaction, Merchant Payment and Citifinancial Loan process
  • To Provide the back end operation support to customers (include Bank, Credit Card and CF) on acquisition and reward Gift redemption delivery arrangement
  • To provide the back end operation support to customers for Merchant Payment , Merchant account opening , Merchant profile maintenance and Citifinancial Loan process
  • To perform phone confirmation with customers to confirm the remittance details with them, and help customers to do the remittance, include telegraph transfer, Chats
  • To Provide back end operation support to customers (include Bank and Cards) to conduct the reconciliation and control internal / external Accounts and manage outstanding items
  • To Provide service follow calls to customers (include Bank, Credit Card) for returned statement or plastic card
  • To provide the back end operation support to customers for Diners card transaction settlement, Dispute, and acquiring bank chargeback process

Qualifications
 

Qualifications

Education:

  • Vocational middle school/college graduates or above
  • Working Experience:
  • Fresh Graduate, banking/credit card knowledge is an advantage.
  • Technical knowledge:
  • Good computer knowledge (MS Office, Windows, Outlook)
  • Good typing skills.
  • Able to read and communicate in English and Mandarin, Cantonese is an advantage.
  • Behavior competency:
  • Good team player, hardworking and self-motivated.
  • Well-organized and attentive to details.
  • Able to work under pressure.
  • Other requirements:
  • Willing to overtime/shift duty including holidays
  



22 February 2019
Location: China Liaoning Dalian
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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