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GDM SBS CRS-18074794
 About us:  Global Decision Management is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with Citi businesses and functions across the world.   What do we offer: As Citi Retail Services team, we support analytical functions across cards business of retail partner. Few notables among the multiple areas that we work in:
  • Customer lifecycle management: Design and implement strategies to improve customer experience and drive revenue, spanning across all 3 stages of customer lifecycle – acquisition, ECM and Retention
  • Offer optimization: Design, test and implement innovative and customer-centric offers tailored to drive customer delight and grow engagement
  • Digital: Trace customer’s digital journey with Citi, design strategies to make digital experience more engaging and drive revenue through low cost digital channels
  • Revenue/Financial forecasting: Design, maintain and enhance P&L forecasting for all products & portfolios, ensure strict adherence to accounting standards and accurate forecasting techniques to help product managers plan better
In order to achieve the best in class analytical solutions across business units we use the best in class tools and technology. Expertise Required: Analytical Skills
  • Basic Statistics
  • Hypothesis testing
  • Proficient in Formulating Analytical methodology, identifying trends and patterns with data
  • Ability to handle complex data and generate meaningful business insights
 (Preferred) - Knowledge of Segmentation, Basic Knowledge of predictive modeling, Traditional and Machine Learning Algorithms Tools and Platforms      
  • SAS, SQL
  • MS Excel, PowerPoint
Preferred - Knowledge Seeker, Python/R Domain SkillsIn depth understanding of
  • Customer Lifecycle Management
  • Acquisitions
  • Customer engagement (Pricing, P&L forecasting)
  • Customer servicing & understanding customer touch points
  • Customer retention
(Preferred) - Knowledge of Credit Card PnL, Understanding or Retail Business Soft Skills
  • Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
  • Should have excellent communication and inter-personal skills
  • Strong process/project management skills




Education and Experience:

  • MBA / Master degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications
  • (Preferred) Post Graduate in – Computer Science, Mathematics, Operations Research, Statistics, Econometrics, Management Science and related fields
  • 2 to 5 years of hands on experience in delivering Analytical solutions

27 December 2018
Location: India Kalmar Bangalore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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