CBCM Support Analyst – Global Consumer Banking                           

Description:

• Citi Business Continuity Management (CBCM) is responsible for resiliency/continuity of critical business functions, services, processes, systems, and infrastructure and their availability to customers, third parties, regulators, and other stakeholders during an event/disruption, in accordance with agreed-upon and consistent service levels. Employees in this role and job family have GCB business knowledge ensure application and business recovery plans are viable, executable, implemented, tested, and communicated to the appropriate stakeholders. Ensure appropriate CBCM considerations are incorporated into technology and operational planning including; personnel location, facilities and equipment, systems and infrastructure configuration, software development and change management processes. In the event of a planned or unplanned disruption, identify, prioritize, protect, and restore critical business functions, services, processes, systems, and infrastructure

Responsibilities:

• This role provides direct in-region support to the GCB CBCM Regional Lead and the CBCM Regional Lead. Assists the Regional CBCM Lead, BRC’s and Country Coordinators with CBCM business and technology requirements and solutions for Global Consumer Banking (GCB) functional areas in the AsPac region. Subject matter expertise required in GCB businesses in AsPac including Retail, Cards, Commercial, Digital, Technology as well as Citi Service Center(CSC) and emerging payments knowledge.  Supports GCB CBCM activities in EMEA, if necessary

Work in partnership with the Regional Lead, BRC’s and other BCM resources to support the below responsibilities:

• Gain basic understanding of the GCB business and technology strategy

CBCM Management and Guidance with the focus on invocation readiness:

• Provide program oversight of the CBCM tactical and strategic deliverables ensuring quality, efficiency and accuracy
• Closely review, scrutinize and challenge risk assessments, impact analyses, recovery time objectives, recovery strategies, recovery locations, plan and test documentation
• Analyze CBCM data to provide targeted communications and messages on risk and compliance
• Analyze impact and risks of new and evolving business processes and technologies such as digitalization, cyber, and data
• Lead and coordinate a wide range of activities at the direction of the GCB CBCM Regional Lead
• Plan and organize and gather information from across the organization and external committees to report and make business recommendations
• Facilitate a process to ensure that business continuity plans are viable, executable, implemented and tested
• Promotes business continuity awareness and education
• Identify gaps in performance and associated risks, recommend corrective actions and partner with stakeholders and management to develop Corrective Action Plans (CAPs) and Risk Exceptions (RE)
• Ensure recovery plans account for change that occurs
• Interact directly with business and technology management teams to understand future business strategy and CBCM needs
• Advise the business on CBCM strategy, policy requirements and preferred practices
• Ensure timely completion of all policy requirements
• Assist with or lead CBCM related projects and programs
• Ensure risks are reported and escalated to Risk & Control and Business Leads
• Support Internal Audit reviews and/or internal Control reviews.
• Interact with the Testing, Third Party and Reporting central functions to execute CBCM requirements and monitor SLA’s for impact to the business
• Conduct business reviews including the review of Franchise Critical Functions, Franchise Critical Applications and the year-end annual CBCM attestation process
• Participate in regular meetings to drive recovery/resiliency strategy
• Support related business, technology and Third Party requirements during CBCM events
• Ensure recovery plans and all CBCM documentation is current and reflects change
• Ensure risk exceptions and action plans, including remediation, is properly followed and completed
• Interaction with technology and infrastructure groups for planning and testing. Support the business through technology, Third Party and other required testing
• Understand the Third Party lifecycle process and risks to CBCM
• Available periodically during normal US business hours for meetings
• Communication – Partner with the CBCM Program Management and Sector & Region Leads on the communication strategy and materials (e.g. town halls, VOE, committee meetings)

Qualifications:

A qualified CBCM GCB Support Analyst will possess the following knowledge and skills:

Business:

• Knowledge of GCB global business strategy and various risks including concentration of people, process, service, technology and Third Party
• Experience with Retail, Commercial, Cards, Operations and Global Consumer technology business in AsPac
• Understanding of customer impact and important elements of customer experience
• Understanding of AsPac CSC’s

Understanding of the following technology:

• Mainframe and distributed GCB owned applications
• Shared infrastructure and resiliency capability including High Availability, clustering, mainframe shells and other strategies
• API/Microservices and Cloud strategy
• Data Center, Tech Room, Volume and stand-alone testing

Crisis Management:

• Knowledge of risk and threats within the region
• Experience with natural, manmade and technology events including cyber events
• Knowledge of crisis management process, call trees and notification tools and written communications
• Understanding of company-wide risks and threats and those specific to AsPac region

Third Party:

• Knowledge of Third Party Management (TPM) lifecycle and Third Party Risk Assessment Process (TPRAP) and onsite reviews
• Understanding of key Third Parties in the region and services provided
• Involvement in Third Party testing and review of testing materials

Regulations:

• Involvement with regulatory examinations
• Familiarity with BCM recovery requirements and expectations of AsPac country regulations

Business Continuity Management:

• Understanding and experience with risk assessment, impact analysis, planning, all aspects and types of testing and invocation readiness/preparedness
• Knowledge of CBCM guidelines and policy
• Experience with data analytics, metrics and reporting
• General knowledge of peer Bank BCM practices
• Knowledge of Lean/Agile processes
• Bachelor’s or Master’s Degree and 5-7 years GCB and Continuity of Business experience
• Excellent computer skills (Word, Excel, PowerPoint)
• Excellent communication skills are required to document policies, procedures, and standards
• Strong planning and organizational skills
• Must be able to effectively interact with senior management and persuasiveness to solicit management and staff cooperation.

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