EMEA Trade Operations Officer

Citibank - More jobs by this advertiser
EMEA Trade Operations Officer-18078259
Description
 

Business/Department Objectives: 

  • Team is responsible for providing Trade processing support for Europe, Middle East & African countries

Core Responsibilities: 

  • Team Management/member role
  • Risk and Control
  • Revenue and Cost management
  • Migration and Project management

Day-to-Day Responsibilities: 

 

Processing standard:

  • Processing and authorizing of day to day transactions as per local operating procedures
  • Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
  • Understand customer requirements
  • Meet required productivity metrics set for the team
  • Ensure tracking, accurate and timely resolutions of issues and exception raised
  • Client inquiries are investigated and responded appropriately
  • Adhering to the latest compliance/Sanctions/FATCA/AML policies and guidelines
  • Sound MS Excel operations and accounting skills
  • Flexible working hours/days, as per country requirements
  • Managing send site expectations via phone call/emails for query resolution/clarifications
  • Decent knowledge of various trade products like: LC/Guarantee issuance/confirmation/payments/supply chain finance/open account trading etc.
  • Should possess Knowledge about the Commodity market

Risk and Control:

  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Maintain performance metrics to track defects, productivity
  • Assist unit for audit preparation and necessary actions for clean audit results

Migration and Project Management:

  • Support/participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external
  • Assist in developing and maintaining training database, training materials, and trackers for the migration
  • Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery
  • Helps in Continuous Review of operating procedures and highlights risks in processes and puts mitigating controls
  • Participate in cross functional projects at unit level

Revenue and Cost Management:

  • Give suggestions or participate in process improvements and cost improvement initiatives

Team Management:

  • Ensure the team provides the best productivity to meet SLA targets
  • Motivate the team towards the business objective
  • Maintain team’s performance metrics to track defects, productivity
  • Individual Contributor (IC)/Managerial Team Leader

Key Deliverables:

  • Ensure the team provides the best productivity to meet SLA targets
  • Processing of day to day transactions as per local operating procedures
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Participates in all process automation deliverables
  • Supports and performs UAT, wherever required

Percentage of Travel: No


Qualifications
 

Required:

 

Education: 

  • Bachelor Degree (commerce/science stream preferred) or Master Degree (preferably Finance)

Experience: 

  • Bachelor Degree - 4+ years in Trade Services/Trade Finance
  • Master Degree (preferably Finance) - with 2+ years of experience (Trade Operations/Services)

Skills: 

 

Core:

  • Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
  • Ability to work as a team with offsite partners
  • Consistent ability to adapt to process changes quickly and accurately
  • Strong attention to detail is required to ensure the data privacy of our client information
  • Working knowledge of UCP, ISBP, URR, Trade Services Products, Trade Finance Products

Other: 

  • Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint

Preferred:

 

Experience:

  • Previous experience in handling Guarantees is a must

Certifications:

  • CDCS certification

Skills:

 

Competencies:

  • Information must be expressed coherently and accurately to key people in a timely manner
  • Confidence, self-motivation and plenty of initiative
  • Strong sense of ownership and accountability for work
  • Ability to build working relationships with stakeholders
  • Good oral and written communication skills
  • Ability to work in team environment
  • Enthusiasm and strong desire to work in operations
  • Working knowledge of URDG, UCP, ISBP, URR
  • Possess end to end product knowledge of various trade related products
  



28 December 2018
Location: India Marche Mumbai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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