Patient services centre team leader - 2 week wait

University Hospital Southampton NHS Foundation Trust - More jobs by this advertiser

An exciting opportunity has arisen for a team leader post for our 2 week wait/ fast track referral team within the Patient Services Centre based at Southampton General Hospital.  The role will require you to be responsible for assigning daily tasks to your team of Patient Services Centre Clerks, working within the 2 week wait deadline for patients to be seen.

The team deal with patients that have been referred into the hospital and require to be seen by a medical professional within 7 – 14 days; all patients that call our teams need to be dealt with in an caring and respectful way. This could be a particularly difficult time for patients and their families calling the 2WW team so you will need to be empathetic and deal with any issues escalated by your team.

We are looking for a pro-active individual to work in this fast paced environment, who is able to be reactive to urgent requests from our stakeholders and work to extremely tight deadlines.

You will need to communicate effectively with care groups to make them aware of any capacity issues or breeching patients, and follow the escalation route if necessary.

You will need to produce regular reports for your line manager and attend weekly meetings to provide updates on the team activity and any concerns, this will involve close attention to detail and the ability to assimilate information quickly.

  As the team leader you would be responsible for managing your team and conducting;

  •  Monthly one to one’s
  • Yearly appraisals
  • Probation meetings for new starters

University Hospital Southampton NHS Foundation Trust (UHS) is one of England's largest acute teaching trusts. We've recently been rated ‘Good’ by the CQC and in the latest national NHS Staff Survey we ranked seventh in the country for staff engagement, and fourth best nationally for our proportion of staff saying that they would recommend the hospital as a place to work or to receive care. One of our main objectives has been to become a top ten research trust, with the pharmacy department being an integral part of achieving this.

 The role will require emotional resilience as conversations could be particularly difficult and hard for your team members.

Closing date for applications will be Thursday 24 January.

Please be advised that this vacancy may close earlier than stated if large numbers of applications are received.

Due to the volume of applications we receive, we are unable to acknowledge receipt of your application. If you have not heard from us within four weeks of the closing date of this post, please presume that you have not been selected for interview.

Applicants from University Hospitals Southampton NHS Foundation Trust whose posts are considered to be ‘At Risk’ will be given prior consideration for this post

Our Trust runs the return to practice course each year for nurses who have been out of the profession and wish to return.  To find out more please visit our website:   Information on Southampton as a place to live and enjoy   See what fantastic training and development we have on offer at UHS   learn about the Trust through visiting our YouTube channel 

Getting to Work

Application can be made for parking on site at UHS or through one of the park and ride schemes.  This will be based on specific criteria to determine eligibility for site parking as this can be very limited.  UHS encourages staff to utilise other green methods of getting to work such as cycling or walking where possible.   UHS is well connected through bus services to the city centre and other areas.

Please note that we will not accept any applications or queries via agencies, under any circumstances.

Our staff are positive about working at UHS and rate us above average compared to other NHS Trusts in the  Staff Attitude Survey. We are rated strongly on a number of areas including teamwork, communication and engagement.

Equality remains at the centre of all Trust policy making, service delivery and employment practice with all employees being given equality of opportunity to develop, apply for promotion and have working arrangements that enable them to achieve a manageable work-life balance.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. The Trust also closely monitors recruitment activity, training and development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

As a service provider the Trust ensures equality of access and delivery of our services through the provision of interpreter services, facilities for the disabled and sensitivity for patients ethnic and religious differences and needs.

Relocating to Southampton

If you are thinking of moving to the Hampshire area, please find below a link to our website which offers guidance on finding accommodation:

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

University Hospital Southampton NHS Foundation Trust

Southampton, Hampshire (United Kingdom)

Phone: +44 123456789

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Company Profile

12 January 2019
Location: United Kingdom Hampshire Southampton
Salary: £20,150 - £23,363 pa pro rata GBP per year
Work type:
Full time
Healthcare and Medical
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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