Senior Program Manager

Citibank - More jobs by this advertiser
Senior Program Manager-19001282

Job Purpose:

Operations Program Manager to lead the productivity and automation initiatives and any other key project (as required) by the business. Helping to forge the right global governance, CPMC standards, training plan and internal reporting with the objective to drive cultural change and innovation across Direct Custody and Clearing and Global Custody Operations team. 

Job Background/Context:

• Direct Custody and Clearing and Global Custody Operations team
• Program Management Office

Key Responsibilities:

• This role is expected to provide support and overseeing the key global STP programs
• Projects are global in nature and will require engaging stakeholders within Operations, Technology, Business, Compliance, Legal, Regional/Global Management and external clients
• Drive project across products and processes at a global level as required
• Delivering to tight deadlines across multiple geographies and functional teams
• Enhancing ops innovation culture
• Training resources
• Ensuring project prioritization and delivery
• Ensuring right engagement with Ops teams
• Follow-up with project team on project status, risks and issues.
• Assist in the compilation of statistics, measures and key performance indicators maintained within the Program Office.
• Ensure appropriate governance structure of all projects including materials, budget, risks and plan tracking
• CPMC project management guidelines are followed strictly
• Appropriately escalate in a timely manner all risks and issues identified
• Deliver Consistent and timely project related MIS on a regular basis
• Others as appropriate

Development Value:

• Significant exposure role, managing projects which are key to the transformation strategy for Custody operations
• Significant learning potential across 63 markets, product knowledge and Senior management exposure



• Extensive years of experience in Financial Services
• Educated to degree level or higher (Master’s Degree or Doctorate) preferably in a legal field
• Formal project delivery experience in Custody   Operations
• Formal project management experience in sanctions related projects
• Formal experience in managing book of work
• Formal experience in Technology
• Successful completion of the PMP/PgMP course 


• Individual contributor with the ability to work in a team of diverse skill sets and cultures
• Strong people, process and business focus
• Ability to react to a dynamic environment
• Ability to remain calm and objective in a high-pressure environment
• Must have strong drive and enthusiasm, self-management and be ready to use own initiative


• Extensive years of experience in Project Management
• Experience of working in a process-driven environ-ment with legal/compliancy focus
• Experience of a financial services environment with an analytical focus
• Experience of working in a controls-focused       environment
• Proven experience delivering tangible results
• Formal project delivery experience in Custody Operations
• Formal experience in managing book of work
• Formal experience in Technology
• Formal experience in Risk management
• Formal experience in internal audit management
• Formal experience in People Strategy related initiatives 


• Strong grounding in the use of Microsoft Office (Word, Excel, PowerPoint, Microsoft Project) is required
• Basic proficiency with Microsoft Visio is desired
• Project Management and Excellent analytical skills
• Pragmatism combined with a can-do attitude is a pre-requisite
• Excellent oral and written communication skills
• Ability to establish credibility at multiple levels
• Excellent interpersonal and communication skills
• Ability to lead though influencing
• Outstanding attention to detail and the ability to deliver to a high standard
• Execution mind-set, with a focus on tangible results
• People management skills

Candidates applying for this role must be aware that it is a Senior Management Function pursuant to the FCA and PRA Senior Managers Regime. The Senior Managers Regime is one element of the FCA and PRA Individual Accountability Regime which came into effect on 7 March 2016.

Under the Senior Managers Regime, certain Citi entities must ensure that employees working in certain roles, designated as a Senior Management Function, where the individual is referred to as a Senior Manager,  are assessed as fit and proper to carry out their role.  As a Senior Manager your appointment must be pre-approved by the FCA and/or PRA before you perform any regulated activity.

Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:

Honesty, integrity and reputation
Financial soundness
Competence and capability

By submitting your application, you acknowledge that you have read the information above and that you are applying for a Senior Management Function. You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other relevant background checks.




Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity:


Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.


Citi is an Equal Opportunities Employer



23 February 2019
Location: Ireland Dublin
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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