MYS CTSM PG Customer Service Analyst 1(Cantonese Competency)

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Analyst 1(Cantonese Competency)-19000417
Description
 - Provide assistance and solution to clients’ inquiries
- Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
- Ensure that the cases are resolved within pre-defined standard turnaround time
- Work with internal solution providers and accomplish final resolutions for client case
- Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations
- Ensure timely updates of client cases in accordance to pre-defined frequency
- Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues
- Can work under pressure and able to handle multi-task efficiently

Qualifications
 
  • University Degree in Finance or Administration 
  • 1-3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking 
  • Experience with transaction banking products cash management and trade 
  • Experience in handling investigation cases 
  • Experience in working in a multi-country setup 
  • Strong customer orientation  and attentive to details
  • Strong problem solving and analysis skill
  • Strong written and verbal communication, Cantonese & Mandarin speaking is required
  • Able to work under pressure and meet tight deadlines 
  • Working knowledge of Microsoft office products   

  



12 March 2019
Location: Malaysia Malaysia
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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