QR16816 - Retail Operations Manager | Qatar Duty Free | Doha

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Qatar Duty Free

Qatar Duty Free (QDF) is an award winning subsidiary of Qatar Airways, the national airline of the state of Qatar and currently operates at the Departure, Arrivals, VIP and Premium Terminal of Hamad International Airport. As one of the fastest growing Duty Free operations in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality.

About Your Job:

Welcome to a world where ambitions fly high!

Be part of a story worth telling!

Join our award winning Qatar Duty Free team.

We are Qatar Duty Free – a shopping emporium at the heart of Qatar’s state-of-the-art Hamad International Airport with more than 40,000 square meters of combined retail and dining.

As Retail Operations Manager, you will be responsible for maximizing sales and profit through the delivery of world class customer service and effective merchandising. You will oversee and manage the day to day operation of the Qatar Duty Free business including multiple high profile brands.

You will manage the retail operations in accordance with company policy. You will have the overall responsibility for sales, customer service, marketing and promotions, merchandising & stock control.  

Key accountabilities  are as follows:

  • Development of new business opportunities.
  • Manage overall retail operations at the airport with the aim of achieving the yearly sales budget,
  • Manage shop layout, including merchandising layouts etc.
  • Oversee day to day operational issues and ensure quick resolution.
  • Develop and maintain strategic relationships with staff and other stakeholders.
  • Oversee the implementation of scheduled stock counts, in conjunction with stock control, to provide accurate records and minimize stock issues.
  • Manage and ensure sufficient control measures are in place to secure both stock and cash at the shops, stores and warehouses.
  • Oversee warehouse operations, ensuring smooth and speedy movement of stocks into and out of the stores.


About You:

To be successful in this role, you should hold minimum 10 years experience with at least 7 years in similar operations such as fast moving consumer goods or luxury brands. Management experience within the travel retail industry is highly preferred. You must be sales focused with a broad retail background including, purchasing, store operations, marketing and promotions.

 You should have an in depth knowledge of key concepts such as margins, pricing, retail IT systems, merchandising, in store stock layouts, price ticketing, warehouse/store logistics, passenger traffic trends, customer service standards, promotions and new business developments. Management skills with the ability to implement strategic decisions and foster team work are essential pre-requisites for this role.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport

28 June 2019
Location: Qatar Doha
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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