Some careers have more impact than others
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join this team in the role of Sales Team Leader, Retail Business Banking (RBB).
The jobholder is responsible in managing customers and acquiring new customers with annual turnover between USD 3million - USD 5million typically start-ups, professionals, service providers or small scale manufacturers with simple product needs. Providing dedicated relationship management with accountability for sales, service, risk and operational delivery is also part of the responsibilities. Credit risk assessment is a fundamental element of the role. BRMs complete a needs based analysis of all their clients to provide solutions to them.
Take a hands-on approach to achieving the Group strategy and business objectives for mass business banking
Ensure effective team management to deliver all aspects of the RBB’s operating plan
Through intelligent activity management, implement a regular program to reduce the number of low value accounts via low activity/dormant account management exercise.
Support RBB BRMs directly with complex existing and new to bank customers
Maintaining an effective credit and operational risk management framework in the retail business banking segment.
Keeping up-to-date on knowledge of HSBC’s strategy, capabilities and policies.
Keeping abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
Building strong relationships with internal stakeholders.
Working with product providers (such as Business Management, HTS, FIN, CMB) to implement a joined up approach to achieving
Responsible for driving best practice in lending and risk policies ensuring this remains in line with economic and market practices.
Take personal ownership of the customer experience, and ensure all team members take personal responsibility for managing their customers’ total relationship with HSBC.
By considering fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
Lead, motivate and inspire the team to achieve the Group strategy and business objectives
Establish cultural and behavioural excellence and develop high engagement across the team
Be ultimately responsible for the performance management of your team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team.
Appropriate approach to risk management.
Minimise operational losses and fraud.
Risk controls to be in accordance with Group standards.
Respond within agreed timelines to issues raised by audit and external regulators.
Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
At least 10 years banking experience, with 3 years working in an RM role
Qualification to a University Degree or/and relevant professional qualifications.
Ability to drive team and individual performance across the balanced scorecard, delivering customer and financial targets (as appropriate).
Leadership, performance management and team development skills
Strong analytical ability
Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
Ability to effectively plan and organise, with tenacity to drive through results.
Excellent communication skills, including written, verbal
Ability to interact with all levels of stakeholders
Strong knowledge of CMB’s operational model
Knowledge of the regulatory requirements of the bank and understanding of likely future changes
Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape
You’ll achieve more when you join HSBC.
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Berhad