CBPS US Retail Tech II Officer

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CBPS US Retail Tech II Officer-19002297
Description
 Performs Escalations Specialist 1 duties plus:
  • Resolves complex customer inquiries and supervisor escalated issues
  • Diffuses tense customer interactions; manages conflict, and the ability to build rapport with customers
  • Makes decisions based on past practice/precedence when resolving complex servicing issues
  • Works under little to no direct supervision
  • May support an expansive and/or diverse array of products/services
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
  • Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function

 

 


Qualifications
 
  • Must be Citi Phone Trained and have Retail Bank Experience
  • High level of customer service ability – specifically in tense customer situations and diffusion
  • Proven ability to manage own priorities, work and deadlines well, including volunteering for additional assignments
  • Solid PC skills (Microsoft Office – Excel, PowerPoint, Word, Outlook, etc.)
  • Strong communication (verbal and written) and interpersonal skills
  • Outstanding analytical and problem-solving skills
  • Proactive, ability to use own initiative to take the lead to devise creative solutions
  • Works effectively in the face of ambiguity, shifting priorities and ensuring credibility is maintained through solid delivery against commitments
  • Fosters a culture to create a winning scenario for both the client and the business
  • Excellent listening skills, leads and drives work and coaching in a partnership
  • Drives problem resolution using experience, in-depth related product and process knowledge and analytical skills
  • Uses sound judgment when making  decisions on more complex issues
  • Effective planning, organizational and follow-up skills
  • Builds engagement and trust while helping to lead change
  • High energy, self-starter, strong performer, excellent team player
  • Exceptional leadership to work in a fast pace environment, own tasks and drive to timely completion
  • Clear sense of urgency and constructively deals with troubleshooting
  • Expertise in building rapport with diverse cross-functional teams and maintaining networking relationships
  • Ability to remain calm and objective in a high-pressure environment
  • Client centric, should demonstrate a commitment to quality and attention to detail
  



16 March 2019
Location: Philippines Manila
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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