CBPS US Retail Tech II Officer

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CBPS US Retail Tech II Officer-19002297
 Performs Escalations Specialist 1 duties plus:
  • Resolves complex customer inquiries and supervisor escalated issues
  • Diffuses tense customer interactions; manages conflict, and the ability to build rapport with customers
  • Makes decisions based on past practice/precedence when resolving complex servicing issues
  • Works under little to no direct supervision
  • May support an expansive and/or diverse array of products/services
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
  • Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function



  • Must be Citi Phone Trained and have Retail Bank Experience
  • High level of customer service ability – specifically in tense customer situations and diffusion
  • Proven ability to manage own priorities, work and deadlines well, including volunteering for additional assignments
  • Solid PC skills (Microsoft Office – Excel, PowerPoint, Word, Outlook, etc.)
  • Strong communication (verbal and written) and interpersonal skills
  • Outstanding analytical and problem-solving skills
  • Proactive, ability to use own initiative to take the lead to devise creative solutions
  • Works effectively in the face of ambiguity, shifting priorities and ensuring credibility is maintained through solid delivery against commitments
  • Fosters a culture to create a winning scenario for both the client and the business
  • Excellent listening skills, leads and drives work and coaching in a partnership
  • Drives problem resolution using experience, in-depth related product and process knowledge and analytical skills
  • Uses sound judgment when making  decisions on more complex issues
  • Effective planning, organizational and follow-up skills
  • Builds engagement and trust while helping to lead change
  • High energy, self-starter, strong performer, excellent team player
  • Exceptional leadership to work in a fast pace environment, own tasks and drive to timely completion
  • Clear sense of urgency and constructively deals with troubleshooting
  • Expertise in building rapport with diverse cross-functional teams and maintaining networking relationships
  • Ability to remain calm and objective in a high-pressure environment
  • Client centric, should demonstrate a commitment to quality and attention to detail

16 March 2019
Location: Philippines Manila
Work type:
Full time
Banking and Financial Services
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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