Client Service Executive

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 Job Description - Client Service Executive (0000CFPZ)

Job Description 

Client Service Executive : 0000CFPZ 

Description

 

Supports the administration and servicing of Private Banking relationships and provides quality customer service to the high net worth customer base as part of the HSBC private banking experience. Responsible for managing the processes associated with client transactions and inquiries including payment instructions, general account maintenance, customer account changes and account closings.


Primary Responsibilities/Essential Functions

  • Responsible for the movement of customer assets, both internally and externally
  • Act and respond to private banking customer instructions, inquiries and problems

  • Facilitate the processing of transactions in a timely and accurate manner to help maintain client relationships

  • Work with other areas of HSBC as required, to serve our clients and resolve any potential issues and problems

  • Prepare appropriate documentation for transaction execution and coordinate process flow by partnering with internal business units

  • Monitor client’s daily transaction activity to ensure alignment with expected activity

  • Execute a transaction activity review on periodic basis

  • Inform Banking team of potential issues, possible fraud or unexpected activity that is not in line with the customer’s standard instructions

  • Prepare ad-hoc reports on account cash balances, overdrafts, significant balances, currency transactions and ensure the proper disclaimers are attached

  • Perform other job-related duties as assigned

Support RMs by:

  • Accompany Private Bankers on customer calls and provide information regarding service, operations, products, and technology platforms
  • Assist in meeting their revenue and PUM growth goals by Identifying cross selling opportunities
  • Perform research, information gathering, etc. on GLCM / PCM product offerings

Partake in Client Engagement by:

 

  • Attending client meetings and events as requested by RM
  • Accompanying Relationship Managers on customer calls to provide product information
  • Sourcing information from Clients as needed

Establish fundamental knowledge by:

  • Developing comprehensive knowledge of all HSBC products
  • Understanding all compliance and operational risk policies and procedures in accordance with HSBC and regulatory standards, including Know Your Customer, and external regulations

Leadership & Teamwork

  • Build and maintain positive and productive working relationships internally and externally
  • Ability to work effectively on a team and with business partners and colleagues throughout the organization

Decision Making Responsibility

  • Perform according to prescribed procedures
  • Daily discretion within assigned authority. Decisions beyond assigned authority are referred to higher levels of management for approval

Management of Risk

  • Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
  • Each employee must ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

  • Each employee must promote an environment that supports diversity and reflects the HSBC brand

Observation of Internal Controls

  • Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year-end performance assessments
  • Adhere to selling process and sales quality requirements

  • Ensure KYC principles and procedures are followed by team and for individual portfolio

  • Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

  • Communicate with HSBC officers and other business partners involved in the maintenance of internal control standards and the development of related procedural guidance

 

Qualifications

 
  • Minimum of five years proven and progressive private banking and related financial services industry experience or equivalent
  • Bachelor’s degree in business, related field or equivalent experience

  • Strong research, communication, organizational, analytical, customer service, sales and problem-solving skills

  • Sound knowledge of private banking products, markets and traditional and non-traditional service providers

  • Ability to manage multiple and changing priorities with tact, diplomacy and confidentiality

  • Strong knowledge of regulations affecting area of responsibility

EEO/AA/Minorities/Women/Disability/Veterans

 

Job Field

 : Private Banking

Primary Location

 : North America-United States-New York-NEW YORK

Schedule

 : Full-time 

Shift

 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 30-Jan-2019, 05:35:43 

Unposting Date

 : 13-Feb-2019, 12:59:00  



22 March 2019
Location: United States New York NEW YORK
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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