Bus Developmnt Exec INDIA only
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• This position is critical to ensure retention and growth of assigned portfolio of Middle Market clients in Mumbai. This position will enable enhanced focus on pipeline building, growth opportunities, customer advocacy and retention. Key responsibilities will include: • Develop and execute Partnership Plans and Account Reviews that add value to the client’s business while ensuring that American Express’ revenue and profit objectives are met. • Expand business relationships with key decision makers, key stakeholders, C-level contacts and other influencers to ensure that we develop and maintain a broad network of sponsors from across clients’ organizations. • Develop profitable portfolio growth opportunities by cross selling GCS products and solutions such as Supplier Payments, Business Travel Account (BTA), Corporate Purchasing Solution and Corporate Meeting Card. • Drive adoption and usage of self-help, online program management and servicing channels among clients. • Maintain thorough understanding of competitive landscape with ability to build defensive/offensive strategies. • Drive overall portfolio health and deliver on KPIs through strategic and tactical activities like new applications for expansion, understanding and responding to client attrition triggers etc. • Update and maintain key client information within SFDC (Salesforce.com) Qualifications
• Graduate/MBA with Minimum 02 years’ experience in business development and client management roles is mandatory. • Thorough understanding of Commercial Services solutions in India • Ability to communicate with senior management and use consultative questioning to interpret customer’s objectives behind specific requests for data. • Solid results orientation, ability to set and execute against business goals, and demonstrate will to win and personal accountability. • Aptitude and capacity to manage change and multi-task among equally compelling priorities to ensure critical deliverables are met and goals are achieved. • Excellent verbal and written business communication skills. • Strong PC skills (Excel, Word, PowerPoint, and Internet) and understanding of technology in the Corporate Expense Management industry, including understanding of Expense Management System (EMS)/Employee Resource Planning (ERP)/Mobile/ finance systems etc.