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Job Description 




Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Trade and Receivables Finance is committed to helping companies of all  sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry’s most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

We are currently seeking an ambitious individual to join our Global Trade and Receivables Finance  team in the role of  Middle Office Associate, working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities
• To provide full range of support to the GTRF Middle Office operations team as
   required, including administration, operational, customer service and processing

• The role holder is required to provide a high quality service to their internal and
   external customers; taking ownership and using their initiative to complete necessary
   tasks and ensure all work is processed within SLA.

• Responsibility for resource management and work allocation taking into
  consideration absenteeism, and utilisation of cross trained resources to ensure
  operation is staffed to meet the strategic objectives of the business;

• Facilitate adequate and timely cascading of all procedural changes to avoid non
  compliance with agreed procedures;

• Identify opportunities for process improvement initiatives through best practice

• To be aware of the nature of our customers business and alert any unusual
   transactions, to Line Management;

•  Preparation, reconciliation and submission of expenses in a timely manner.

• Preparation of presentational materials (PDFs, PowerPoint, Agendas, Minutes, etc).

• Monitor pending items queue/referral queues to ensure closure on aged items and
   escalating where appropriate;

• Proactively identify problems and effectively work to resolve them sharing best
   practice with other TRF teams.

•  Lead a highly motivated and skilled team, where skills and knowledge openly
   shared, which allows GTRF to meet the business objectives:

• Acts a as mentor to assist new joiners as required;

• Contribution to team events and team meetings, and suggestions put forward for
   improvements or efficiency gains;





•Excellent interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers and colleagues.

• Ability to effectively plan and organise and manage a team of trade assistants

• Good working knowledge of International Trade required

• Prior years experience in Global Trade and Receivables Finance operations in processing transactions and providing service to customers

• Awareness of the trade facilities and customer trade cycles

• Excellent communication skills, including written and verbal.

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

• Working knowledge of  ICC Publications such as UCP/ISBP/ ICC OPINIONS / URR/ URC  as applicable

You’ll achieve more when you join HSBC.


HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by HSBC Bank Malaysia Berhad 

Job Field

 : Commercial Banking

Primary Location

 : Asia Pacific-Malaysia-Federal Territory of Kuala Lumpur


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 31-Jan-2019, 16:54:01 

Unposting Date

 : 02-Mar-2019, 23:59:00  

7 March 2019
Location: Malaysia Malaysia
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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