The jobholder will be part of the Automated Operations Engineering (AOE) Infrastructure Monitoring Engineering team within Data Centres and Operations reporting to the Infrastructure Monitoring Engineering Manager, with primary responsibilities for working on Infrastructure monitoring deliverables to support migration of TrueSight along with providing follow the sun support along with Level 3 production support on rotation. Experience with BMC Products such as Patrol , BMC Event Management, BPPM would be useful. Additional hands on experience with Unix, Perl scripting along with automation development experience will be useful.
The job holder is challenged :
Being global support structure, ensure the best practices are used to support the diverse customer group. Have thorough understanding of the environments to provide best service quality. Should have very good hands-on experience in the underlying infrastructure/platforms. Work closely with the stakeholders to avail/impart all necessary training from time to time to ensure enhanced service delivery
To deliver critical project of TrueSight Migration by collaborating with multiple stakeholders internal to AOE/DCO and wider ITID stakeholders such as platform and Technology owners
Deliver Projects aligned with Infrastructure Roadmap deliverables and support strategy core themes, big ideas and always drive automation first culture with innovation and active collaboration
For systems in production, to ensure disruption free processing must be ensured, with service impacting incidents resolved quickly.
Adhere to and demonstrate adherence to internal controls themselves and in others who’s actions they are aware of and / or in control of or accountable for. All relevant procedures will be followed, appropriate records kept and audit logs created. Also where needed, timely implementation of internal and external audit points will be required, including issues raised by external regulators.
In conjunction with Compliance departments, implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply as a financial organization, an IT industry and any other relevant regulatory obligations.
Automated Operations as a part of DCO functions globally with around 106 staff in region focused and global roles, in countries including but not limited to Hong Kong SAR, UK, USA, Mexico, France, Germany, Switzerland, Argentina, and Brazil. The job holder will have tracking responsibilities for aspects of budgetary responsibility, though ownership and accountability remains with the Head of Automated Operations Engineering.
Should have a minimum of 3 years IT experience out of which a minimum of 2 years relevant experience in the following monitoring/event management tools:
BMC TrueSight Operation Management(TSOM)
BMC Event Manager
Should have worked on installation, troubleshooting and administration of above products on UNIX based hosts.
Shell scripting and UNIX OS knowledge is mandatory
Adaptable and quick learner an advantage
Good communication skills to collaborate with Global and regional stakeholder
|Location:||India Maharashtra Pune|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.