Fraud Ops Specialist 3 - San Antonio-19004176
Description
 Fraud Ops Specialist 3Hours: 2:30 pm - 11:00 pm At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.  Achievements with impact: that’s what drives us. How about you? We are looking for highly motivated, analytical individuals to fill the role of Operations Fraud Specialist. The Fraud role is a fast-paced and challenging position that relies on the ability to demonstrate good judgment and make informed decisions under pressure, while serving clients with the utmost dedication. Each representative will identify suspicious patterns of credit card spending and take action to reduce fraud exposure in its earliest stages.  On a day to day basis our Fraud Representatives will be called on to:

• Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
• Will take a variety of calls to include inbound and outbound call center work
• Will be cross trained in multiple functions within the department
• Identify credit card behaviors that pose future risk to the client and Citi
• Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages
• Investigate unbilled and posted transactions to resolve identity and transaction fraud
• Achieve monthly individual and team based targeted performance goals
• Commit to treating clients and teammates with the utmost integrity and respect
• Challenge yourself to go one better for clients and raise the bar for excellence in customer service

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Qualifications
 We find that in order to be successful in this role candidates should have:**Hours will be 2:30 pm - 11:00 pm

• Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.)
• Excellent communication, judgment and problem resolution skills
• Ability to interpret data and organize information
• A strong interest in continued learning and career advancement opportunities
• Experience working in fast-paced, structured work environment
• Proficiency with Windows based applications
• Enthusiasm for working within a collaborative, challenging and rewarding culture
• High School Diploma, GED or relevant experience required

 Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic. About our location: The San Antonio site is a strategic site for Citigroup, with multiple lines of business located on campus.  We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.  Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions. We accomplish this all within a state of the art facility which contains a cafeteria, fitness center, onsite medical facility, and an award winning child care and learning center.  In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.  The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement. We are a crucial part of how the world views Citi—a responsibility we take seriously.   We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.  We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi. Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.

 

   EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.