Qatar Aviation Services
Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.
The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.About Your Job:
This is an exciting opportunity to lead the Quality Team to achieve organization objectives, ISAGO & Management Systems standards. In the role you will perform Internal Audits, Corrective and Preventive action reports, analyze non-conformance and consistently improve QAS operations. You will have to write and review procedure changes, documentation control and station manuals. You will also support the implementation and execution of ISAGO standards and Environment Management Systems.
Monitor the conformance to company Safety & Quality management programme ensuring adherence to regulatory and customer airlines operational requirement.
Deliver the Objectives and KPIs at departmental and organizational level.
Conduct internal control audits and support external audits across the organization to ensure conformance.
Monitor non-conformances and ensure effective, timely action to address deficiencies.
Drive continuous improvement recommendations in the Quality management system through improved processes and adherence in order to meet the company quality objectives
Identify required data used to monitor conformance & performance, analyze trends and share with management for necessary actions to improve performance.
Write, review and implement procedures in conformance to customer airlines, ISAGO and industry standards. Setting up and maintaining controls and documentation procedures.
Review the procedural non-conformances, design improved procedures & implement effective controls.
Establish strong working relationship with airport teams and key internal interface departments in order to support the delivery of the customer proposition.
Assist in managing Business Continuity Plan (BCP) and Environment Management Systems, identify vulnerabilities and new emerging risks in order to drive corrective actions.
Maintain records, prepare reports, and compose correspondence relative to the work. Make sure that procedural and policy changes are communicated to appropriate level in the organization.
Maintain existing Management systems certification and assist in obtaining additional industry related accreditation for the company.
To be successful in this role you must hold a Bachelor’s Degree or equivalent with a good knowledge of ISO, IOSA/ISAGO, QMS Standards and Auditing Standards You must have extensive knowledge of all areas of airline/airport/ground handling operations You should have minimum 5 years of job-related experience in an Airline/Airport/Ground handling, including minimum 4 years of experience in a supervisory role. You should have experience in creating and implementing audit plans, trend analysis and change management.
Experience in Implementing and maintaining ISAGO/IOSA and Quality Management System standards Experience in writing procedures, documentation management. Safety Management System, Lean Six-sigma experience. Aviation Quality Management experience is highly preferred. You should have good knowledge on ISO 9001 Implementation. Successful candidates should have good auditing skills and an excellent command of English language. You should have strong mentoring and coaching skills with the ability to train and foster teamwork among team members.Note: you will be required to attach the following: