CCSS Senior Representative - BBD-Business Banking Dev - HSBC Operations, Services and Technology - NHC

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 Job Description - CCSS Senior Representative - BBD-Business Banking Dev - HSBC Operations, Services and Technology - NHC (0000CHTD)

Job Description 

CCSS Senior Representative - BBD-Business Banking Dev - HSBC Operations, Services and Technology - NHC : 0000CHTD 

Description

 Some Careers grow faster than others.   If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.   HSBC Operations, Services and Technology   HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.   Global Service Delivery   Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.   Role Purpose   We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:  

Impact on the Business

  • Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
  • Provides excellent customer service to complex  customer contacts by keeping up to date on training and internal communications
  • Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and has specialized in one of the high complex roles within the contact centre
  • Generates customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues
  • Handles escalated customer contacts
Leadership & Teamwork
  • Acts as a role model for our Group values and behaviours (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values
  • Acts as the officer in charge while the team leader is out, providing relief assignments as required
  • Values diversity amongst team
  • Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control 
  • Knowledge of  Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
  • Maintains HSBC internal control standards
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

 

 

 

Qualifications

 

Knowledge & Experience / Qualifications (For the role – not the role holder.  Minimum requirements of the role.)

  • Secondary School       
  • Two to five years               
  • Must have education standard to at least high school diploma and be of a legal working age
  • Must be proficient in language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy
  • A knowledge expert who has the ablity to teach/mentor others

  You’ll achieve more at HSBC.   HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.    ***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 

Job Field

 : Call Centres

Primary Location

 : Asia Pacific-China-Guangdong-Foshan

Schedule

 : Full-time 

Shift

 : RotatingType of Vacancy : Country vacancy

Job Posting

 : 04-Feb-2019, 16:39:04 

Unposting Date

 : 18-Feb-2019, 23:59:00  



5 April 2019
Location: China Guangdong Foshan
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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