Implementation Manager - Cash Management & Treasury Products-19004628
Description About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all. Commercial Banking Group Implementation Managers are responsible in providing superior service in coordinating the implementation of Cash Management and Treasury products in the US and International markets. This includes the completion of required customer agreements and documents by clients of the Commercial Business Group. This position will work closely with the Commercial Banking Cash Management Treasury Sales Team and their Clients. Must be articulate, accountable, and maintain a high level of professionalism. In order to ensure products /services are processed and executed to industry and internal standards, and client expectations the individual will work with multiple service partners throughout Citi, as well as the TTS, ASU and Cash Management Enrollment Unit. This position will require team work and independent interaction with assigned clients, including responding to inquiries and resolving implementation-related issues in a responsible and timely manner. It is fundamental that the individual be knowledgeable about all Cash Management Product offerings (i.e. International Account Opening, Domestic Foreign Currency Account Opening, ACH Origination, Controlled Disbursement, Zero Balance Accounts, Account Reconciliation, Citibusiness Online, Remote Check Deposit, etc.). Implementation requests received and managed will be for multiple client platforms.The information listed within this description is intended to indicate the general nature and level of work. It is not designed to contain, or be interpreted as, a comprehensive account of all the responsibilities and/or qualifications required of an employee assigned to this position. Key ResponsibilitiesTechnical and Training
- Assist Clients and IMs with technical specifications and expertise for new or maintenance implementations. May include one-on-one support, assisting with client calls, etc.
- Handle, or assist with, complex implementations
- Serve as first point of contact for escalated technical issues on implementations
- Coordinate with specific product technical support groups in resolving implementation issues
- Work on new product rollouts from an implementation and technical perspective
- Aid in the development of processes and procedures
- Provide new hire product implementation training and process change training for the CMIU team
- 6-10 years’ experience working in implementation management in the Financial Services Industry
- 6+ years demonstrated experience in project management
- Bachelors degree preferred.
EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.