Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
As a Manager Customer Affairs you will be responsible to ensure that all Customer Services areas within premium services on the ground and in the air are running smoothly. You will be responsible for complaint management and customer relations with regard to services and product delivery throughout the Qatar Airways network.
Your key accountability will include resolving guest issues within agreed SLA’s in guest centric manner with the aim of retaining business in a cost effective manner. You will be managing comprehensive strategies and support corporate goals with regard to managing customer affairs, develop Qatar Airways Service Recovery policy and procedure to ensure compliance as laid down by SVP Cabin Services.
As a Manager Customer Affairs , you will be responsible for creating a niche image amongst staff with dedicated teams assisting and developing processes towards customer interaction.
This position reports to the Senior Vice President Cabin Services.
We are looking for candidates with a minimum 8 years of relevant experience with at least 5 years of experience in a similar capacity within the airline/aviation industry, managing a team of people from a multicultural background. In addition, candidate must have a Bachelor’s degree or equivalent. You should be someone with a thorough understanding of Customer Service Management and Risk Management.
A degree in Business Management or Public Relations will be an added advantage. Effective communication skills in spoken and written English are essential.
Note: you will be required to attach the following: