Technology Associate - Global Technology Operation Services

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Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.Don’t make a difference without it.Don’t live life without it.
Provides support for major enterprise applications within the organization. Contributes in the investigation and resolution of incidents and problems in systems and services. Contributes with problem identification, escalation and the implementation of agreed remedies and preventative measures. Contributes with the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation, and contributes to Post-Implementation Reviews.
Reviews root cause analysis and resolution of problemsParticipates in the development and deployment of preventative maintenance proceduresContributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reportingParticipates in Disaster Recovery TestingParticipates with the product engineering and delivery & integration teams via Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementationContributes to continuous service improvement by maintaining best practices and knowledge repositoriesContributes to the status of incidents, preventative solutions and resolutions to the Service Delivery Senior Analyst and/or Service Delivery Manager/DirectorParticipates in discussions between the Business Unit CIO and Infrastructure teamsQualifications
 Up to 2 years of software development experience in a professional environment and/or comparable experience such as : Exposure to design and coding across one or more platforms and languages (e.g. Java, HTML5, JavaScript, .NET, JCL, COBOL) as appropriate. General Knowledge of distributed (multi-tiered) systems, algorithms and relational databases.  Bachelor’s Degree in computer science, computer engineering or related field strongly desired. Equivalent work experience will be considered in lieu of degree.Able to understand of Agile practices.Able to understand and leverage data structures and associated componentsTakes part in reviews of own work and reviews of colleagues’ workHas understanding of the core tools used in business and data analysisIncident and Problem managementUnderstanding of Service Level ManagementAble to demonstrate analytical thinking and adaptive communicationAble to demonstrate problem solvingUnderstanding of the core components of application support Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.  

22 April 2019
Location: United States Arizona Phoenix
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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